Dedicated and compassionate Registered Nurse (RN) with 10 years experience of progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Nurse
CARE RESOURCE COMMUNITY HEALTH CENTERS, INC.
11.2019 - 05.2023
Ensures regulatory compliance with OSHA guidelines, HIPAA medical privacy guidelines
Coordinates patient care, acting as a liaison with other organizations
Reviews assigned provider task and support with patient care
Follow up with hospitalization notification, secure all patient’s EHR, obtain prior authorization for services and medications
Communicates with patients and create chart updates for provider signature
Provides direct patient care and minor office procedure surgical assist as needed
Assists supervisor in the training of new staff (peers)
Conducts quarterly assessment skills for LPNs and Patient Care Assistants
Provides Cabenuva/Prep injectable services ensuring compliance with safety and best practices
Provides patient education before and after procedures, use of medical devices and equipment, and prescriptions
Adheres to Infection Control Policies and Procedures, including Universal Precautions in order to achieve compliance and maintain a safe environment of care.
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Patient Care Assistant
03.2016 - 11.2019
Ensure proper and timely check-in of patients and prepares patient for medical examination
Assist with the coordination of patient flow
Ensure proper and smooth operational flow as it relates to patient visit
Collect and accurately documents patient’s vital signs in the EHR
Prepare venipuncture forms
Prepare Advance Beneficiary Notice (ABN) forms as required and informs patient of any costs associated with lab draw
Prepare and completes lab orders/requisition
Ensure proper collection, labeling and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood
Conduct tests as required such as Electrocardiogram (EKG’s), vision and hearing test, diabetic, etc
Prepare rooms for clinical examination and patient procedures as directed
Ensure materials/supplies/equipment are fully stocked and available
Assist Medical Providers with procedures/testing and ensures proper documentation in medical record such as Pap smear, colposcopy, biopsy, vaginal cultures
Ensure compliance with Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards.
Office Manager
SUNSHINE FOR ALL, INC.
05.2014 - 01.2016
Responsible for day to day operation of the agency
Directly assist the CEO and performance special projects
Responsible for hiring and development staff
In charge of attending and facilitating all funding source monitoring
Serve a liaison for any customer services needs and de-escalation
Participating in employee development session and conflict resolution
Responsible for all administrative needs and supply purchase.
HOPWA LTRA & STRMU Clerk
03.2013 - 04.2014
Assist in providing Housing Case Management to people living with HIV/AIDS
Assess fair market rates
Mediate landlord-tenant communication
Prepare documentation
Stay up to date with changes in regulations and policies & procedures
Actively participate in and manage outreach activities to target at risk segments of the population
Manage programmatic and strategic aspects of a yearly contract of half million-dollar grant
Develop and update operating policies, procedures and forms for STRMU program in compliance with federal regulations
Perform outreach and intake activities
Certify applicants for participation in the program, including income verifications and eligibility determination
Compute allowable housing assistance amount and time limitations
Explain program rules and regulations as well as client’s rights and responsibilities under the program
Conduct housing stability assessment(s) and assists the client in developing permanent housing stability plan based on assessment to ensure self-sustainability at the end of the assistance
Establish regular contact with client during assistance to ensure that client is adhering to housing plan
Attend and participate in scheduled programmatic and community monthly meetings
Manage and produce monthly programmatic reports as required by funding sources
Produce annual report to the funding source on program activity in a form established by U.S
HUD
Aid participants in achieving and maintaining housing stability to avoid homelessness and improve their access and adherence to treatment and care
Stay up to date with changes in regulations and policies & procedures.
Receptionist/Concierge/Health Care Assistance
The Palace Renaissance & Royal/Home Health Care
03.2007 - 02.2013
Attend Calls Regarding Patients Medical Records
Follow up with Emergencies Calls 911
Help Elders Patients with Specials Needs
Direct Customers to Right Departments
Schedule Doctors-Nurses Appointments
Update Patients Diets as The Nurses Requested.
Education
Bachelors of Science in Nursing - Science Education
Chamberlain University
2027
Associate of Science in Nursing -
Saber College
01.2019
Medical Assistant Diploma -
Brown Mackie College
11.2015
Patient Care Technician -
International Training Careers
04.2012
Skills
EMR/EHR Systems (NextGen, Intergy)
FLUENT IN English & Spanish
Medication Administration
Direct Patient Care
Patient Assessments
Documentation and Charting
Patient education and counseling
Strong Clinical Judgment
Infection control measures
Nursing staff leadership
BLS
Certification
Patient Care Technician Certification
Home Health Aide Training (75-HRS Completion)
HIV-AIDS (500/501) Training
OSHA- Control Infection Training (5-HRS Completion)
Assisting with Self Administration of Medications (4-HRS)
Alzheimer’s Disease (4-HRS Completion)
First Aid, AED & CPR Certified
Member of the American Association of Medical Assistants
Timeline
Registered Nurse
CARE RESOURCE COMMUNITY HEALTH CENTERS, INC.
11.2019 - 05.2023
Patient Care Assistant
03.2016 - 11.2019
Office Manager
SUNSHINE FOR ALL, INC.
05.2014 - 01.2016
HOPWA LTRA & STRMU Clerk
03.2013 - 04.2014
Receptionist/Concierge/Health Care Assistance
The Palace Renaissance & Royal/Home Health Care
03.2007 - 02.2013
Bachelors of Science in Nursing - Science Education
Chamberlain University
Associate of Science in Nursing -
Saber College
Medical Assistant Diploma -
Brown Mackie College
Patient Care Technician -
International Training Careers
Patient Care Technician Certification
Home Health Aide Training (75-HRS Completion)
HIV-AIDS (500/501) Training
OSHA- Control Infection Training (5-HRS Completion)
Assisting with Self Administration of Medications (4-HRS)
Alzheimer’s Disease (4-HRS Completion)
First Aid, AED & CPR Certified
Member of the American Association of Medical Assistants
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