Sahit Nikqi
The Bronx
Summary
Proven to enhance customer satisfaction and workplace safety, I bring a dedicated work ethic and efficient cleaning practices from my experience at ADP. Skilled in manual tasks and client support, I excel in maintaining sanitary standards and fostering positive guest experiences, contributing significantly to operational excellence and team cohesion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Porter/Doorman
ADP
32 Gramercy Park South New York,NY 10003
08.2023 - 08.2024
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Maintained building exteriors for professional, clean presentation standards.
- Completed sweeping, mopping, and window-cleaning.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Stored supplies safely and securely to prevent theft and damage.
- Resolved guest inquiries punctually and politely for professional customer service.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Increased workplace safety by immediately reporting potential hazards.
- Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
- Provided courteous and informative responses to guest inquiries, improving overall service ratings.
- Optimized guest satisfaction by offering personalized recommendations for local attractions and dining.
- Enhanced security by vigilantly monitoring guest areas and reporting suspicious activities.
- Ensured optimal cleanliness, promptly clearing hallways and public spaces of debris and obstacles.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
Stocker
Stop & Shop
5716 Broadway Bronx,NY 10463
09.2021 - 06.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Restaurant Waiter
Maestro Caterers
1703 Bronxdale Ave Bronx,NY 10462
06.2020 - 11.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Education
No Degree - Intro To Construction
Co-op Tech
321 E 96th St,New York,NY 1012802-2023
High School Diploma -
Riverdale Kingsbridge Academy MS/HS 141
660 W 237st,Bronx,NY 1046306-2021
Skills
- Client Support
- Dedicated Work Ethic
- Skilled Problem Solver
- Skilled in Manual Tasks
- Worksite safety
- Manual Material Handling
- Maintaining Sanitary Standards
- Customer Satisfaction Assurance
- Trustworthy Reliability
- Efficient Cleaning Practices
- General Cleaning Tasks
- Refuse Disposal
Certification
- OSHA Certified
Languages
English
Native or Bilingual
Spanish
Full Professional
Albanian
Native or Bilingual
Timeline
Porter/Doorman
ADP
08.2023 - 08.2024
Stocker
Stop & Shop
09.2021 - 06.2022
Restaurant Waiter
Maestro Caterers
06.2020 - 11.2021
No Degree - Intro To Construction
Co-op Tech
High School Diploma -
Riverdale Kingsbridge Academy MS/HS 141