Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sahit Nikqi

The Bronx

Summary

Proven to enhance customer satisfaction and workplace safety, I bring a dedicated work ethic and efficient cleaning practices from my experience at ADP. Skilled in manual tasks and client support, I excel in maintaining sanitary standards and fostering positive guest experiences, contributing significantly to operational excellence and team cohesion.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Porter/Doorman

ADP
08.2023 - 08.2024
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Performed cleaning and maintenance duties as directed.
  • Maintained building exteriors for professional, clean presentation standards.
  • Completed sweeping, mopping, and window-cleaning.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Stored supplies safely and securely to prevent theft and damage.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Increased workplace safety by immediately reporting potential hazards.
  • Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
  • Provided courteous and informative responses to guest inquiries, improving overall service ratings.
  • Optimized guest satisfaction by offering personalized recommendations for local attractions and dining.
  • Enhanced security by vigilantly monitoring guest areas and reporting suspicious activities.
  • Ensured optimal cleanliness, promptly clearing hallways and public spaces of debris and obstacles.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.

Stocker

Stop & Shop
09.2021 - 06.2022
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Assisted customers with special requests, enhancing their shopping experience at the store.
  • Facilitated smoother store openings by stocking necessary products before each shift.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Restaurant Waiter

Maestro Caterers
06.2020 - 11.2021
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.

Education

No Degree - Intro To Construction

Co-op Tech
321 E 96th St,New York,NY 10128
02-2023

High School Diploma -

Riverdale Kingsbridge Academy MS/HS 141
660 W 237st,Bronx,NY 10463
06-2021

Skills

  • Client Support

  • Dedicated Work Ethic

  • Skilled Problem Solver

  • Skilled in Manual Tasks

  • Worksite safety

  • Manual Material Handling

  • Maintaining Sanitary Standards

  • Customer Satisfaction Assurance

  • Trustworthy Reliability

  • Efficient Cleaning Practices

  • General Cleaning Tasks

  • Refuse Disposal

Certification

  • OSHA Certified

Languages

English
Native or Bilingual
Spanish
Full Professional
Albanian
Native or Bilingual

Timeline

Porter/Doorman

ADP
08.2023 - 08.2024

Stocker

Stop & Shop
09.2021 - 06.2022

Restaurant Waiter

Maestro Caterers
06.2020 - 11.2021

No Degree - Intro To Construction

Co-op Tech

High School Diploma -

Riverdale Kingsbridge Academy MS/HS 141

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Sahit Nikqi