Summary
Overview
Work History
Education
Skills
Awards
Additional Information
Certification
Languages
Timeline
Generic

Sahitya Gade

Fremont,CA

Summary

Dynamic Process Consultant with a proven track record at EnergyTech Global Solutions, enhancing team productivity by 20% through effective coaching and process optimization. Skilled in data analysis and stakeholder engagement, I excel in driving metrics-driven decisions and fostering client relationships to achieve operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Process Consultant

EnergyTech Global Solutions
Hyderabad, India
07.2021 - 06.2024
  • Coached and mentored a team of 15+ members, developing individualized performance plans that improved team productivity by 20%.
  • Collaborated with client service and technical teams to implement process improvements, reducing error rates by 15% through standardized procedures.
  • Prioritized customer needs to streamline workflows, achieving a 95% adherence to service-level agreements (SLAs).
  • Analyzed FTE utilization and quality metrics, identifying training needs and reducing process deviations by 10%.
  • Acted as L1 escalation point, resolving 90% of issues within 24 hours, enhancing customer satisfaction.
  • Delivered daily KPI reports and conducted root cause analysis (RCA), eliminating recurring errors by 25%.
  • Delegated tasks and managed workforce allocation, maintaining shrinkage below 5%.

Senior Process Executive

Cognizant India Private Limited
Hyderabad, India
03.2016 - 01.2021
  • Conducted outbound verification for Google Maps data across 12+ countries, achieving 98% accuracy in data validation.
  • Performed quality checks on flagged errors, reducing invalid error tagging by 30% through rigorous analysis.
  • Led process updates and training sessions, ensuring zero knowledge gaps and improving team compliance with SOPs by 100%.
  • Conducted root cause analysis on errors, reporting findings to senior management and reducing error recurrence by 20%.
  • Collaborated with Learning & Development to design training programs, decreasing repetitive mistakes by 15%.
  • Managed workforce allocation and shrinkage, consistently meeting SLA delivery targets with 99% accuracy.
  • Provided L1 technical support for software and corporate extension installations, resolving 85% of issues without escalation.

Claims Executive

Hinduja Global Solutions Private Limited
Hyderabad, India
06.2015 - 03.2016
  • Resolved clearinghouse rejections and payor denials for medical billing, improving claim approval rates by 10%.
  • Coordinated with US clients across multiple time zones, addressing queries and reducing resolution time by 25%.
  • Generated daily billing summaries and denial reports, enabling data-driven decisions for process enhancements.
  • Proposed process improvements for diagnosis codes, increasing billing accuracy by 12%.
  • Trained 10+ new hires, ensuring a smooth onboarding process and reducing learning curves by 30%.

Education

Bachelor of Science - Statistics

Indian Institute of Management And Commerce
Hyderabad, India
03-2015

Skills

  • Customer experience strategy
  • Process optimization
  • Data analysis and root cause analysis
  • Stakeholder engagement
  • Client relationship management
  • Metrics-driven decision making
  • Team leadership and training
  • Workforce management
  • Microsoft Office and Google Suite proficiency
  • CRM platform expertise
  • Cloud testing and R proficiency
  • Basic SQL knowledge
  • Windows OS and corporate extension tools

Awards

  • Maverick Award, EnergyTech Global Solutions, 2023
  • Multiple Maverick Awards, Cognizant, 2017-2019
  • Star Performer Award, Cognizant, 2017, 2019

Additional Information

Authorized to work in the United States of America, Immediately available

Certification

  • BA - R issued by ISI Hyderabad
  • Six Sigma Green Belt Certification issued by IACT

Languages

Telugu
Native/ Bilingual
English
Professional
Hindi
Native/ Bilingual

Timeline

Process Consultant

EnergyTech Global Solutions
07.2021 - 06.2024

Senior Process Executive

Cognizant India Private Limited
03.2016 - 01.2021

Claims Executive

Hinduja Global Solutions Private Limited
06.2015 - 03.2016

Bachelor of Science - Statistics

Indian Institute of Management And Commerce
Sahitya Gade