Ebony Hines
Brooklyn,NY
Summary
Proactive, friendly customer service specialist, with over 10 years of experience, dedicated to meeting and exceeding expectations at every interaction. I am timely and professonal with extraordinary communication skills and the ability to build and cultivate relationships that drive organization retention. I am actively seeking a support service role where I can utilize my education and experience to add immediate value to your organization.
Overview
23
23
years of professional experience
Work History
Supply Logistics Specialist
Memorial Sloan Kettering
03.2018 - 08.2025
- Complete scheduled inventory counts and supply audits.
- Count medical office supplies in assigned areas, item by item on a bi- weekly basis and notes quantities needed to ensure facility is stocked.
- Check expiration dates on all dated kits and processed items.
- Move specimens between MSK sites in approved containers for delivery. Completes necessary paperwork (e.g chain of custody logs) to check samples in/out of areas.
- Organize completed specimen requisitions for scanning. Scans requisitions and place the in digital archive.
- Maintain paper and digital files for auditing and regulatory purposes.
- Work with the management team to implement the proper division of responsibilities.
- Evaluated potential suppliers based on criteria such as reliability, pricing structure, and ability to meet delivery deadlines.
- Maintained open lines of communication between logistics, sales, and production departments to ensure a cohesive approach to supply chain management.
- Participated in cross-functional teams focused on continuous improvement initiatives within the organization''s supply chain operations.
Housekeeping Aide
NewYork-Presbyterian Weill Cornell Medical Center
01.2017 - 03.2018
- Operated equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries and accidents.
- Emptied waste paper and other trash from the premises and moved to appropriate receptacles.
- Transported cleaning products and equipment to and from the utility rooms.
- Rotated linens in storerooms and replenished when supplies ran low.
- Removed bed sheets and towels from rooms and used pre-treater prior to washing to restore all linens to pristine condition.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment, to maintain freshness.
- Engaged in positive manner with guests when performing daily job tasks, which improved customer retention.
Loss Prevention Customer Service Associate
HomeGoods
05.2013 - 11.2016
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Maintained surveillance of building and identified all officials and employees before authorizing entrance.
- Processed and logged accurate and detailed incident reports.
- Maintained accurate and detailed logs of all events that occurred during each shift.
PSE Clerk
United States Postal Service
11.2013 - 12.2015
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Supervised material flow, storage and global order fulfillment.
- Sorted and placed mail into mailboxes with accuracy and efficiency.
- Assisted on tray line by placing mail in proper zipcode bins.
- Inspected empty equipment for mail and restring sacks.
Inventory Associate/ Cashier
Staples Superstore
05.2004 - 04.2013
- Used hand-held devices, computer terminals and manual entry to track inventory movements and conducted audits to uncover and address any discrepancies.
- Exhibited exceptional customer service at all times.
- Processed accurate and efficient inventory controls such as Cycle Counts, Zero Balances, Return to Warehouse/Vendors, Purchase Orders, and Cross Channel Returns.
- Ensured back of house operations and truck processes were consistent to company standard.
- Replenished aisles with merchandise from stockroom.
- Cross-trained and provided backup for customer service representatives when needed.
- Provided fast, speedy register checkout experiences for customers and answered questions pertaining to store merchasndise.
Office Assistant
YouthAction Programs And Homes
08.2002 - 08.2003
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Directed guests and routed deliveries and courier services.
- Maintained clean reception area to promote positive, professional environment for all stakeholders, and clients.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed multi-line telephone system and greeted claimants during office visits.
- Managed office supplies, vendors, organization and upkeep.
- Helped distribute employee notices and mail around the office.
- Compiled, copy, sort and file records of office activities, business transactions, and other activities.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Associate of Science - Criminal Justice
Herkimer County Community College
Herkimer, New York2006
Skills
- Great customer relations background
- Patient
- Organization and communication skills
- Honest
- Punctual
- Observant
- Detailed Oriented
- Energetic Work Ethic
- Positive Thinker/Self Starter
- Adaptive Team Player
Timeline
Supply Logistics Specialist
Memorial Sloan Kettering
03.2018 - 08.2025
Housekeeping Aide
NewYork-Presbyterian Weill Cornell Medical Center
01.2017 - 03.2018
PSE Clerk
United States Postal Service
11.2013 - 12.2015
Loss Prevention Customer Service Associate
HomeGoods
05.2013 - 11.2016
Inventory Associate/ Cashier
Staples Superstore
05.2004 - 04.2013
Office Assistant
YouthAction Programs And Homes
08.2002 - 08.2003
Associate of Science - Criminal Justice
Herkimer County Community College
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