Sahlan Javed
Los Angeles
Summary
Expertise in delivering training on soft skills, life skills, social inclusion, etc., and more than nine years of experience working to promote gender equality and social inclusion among youngsters from marginalized communities in order to improve their economic and social standing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager Operation
Spring Hill Service Apartment
01.2021 - 12.2022
- Developed company standards, including service standards and customer satisfaction.
- Established goals, designed employee roles, and planned budget focusing on employee motivations.
- Improved client relationships and maintained a clear image in the market.
- Set sales targets and implemented online marketing strategies.
- Monitored financial activities, including food sales, room revenue, and budget forecasting.
- Managed the Property Management System (PMS) and established Memorandums of Understanding (MoUs) with skilled manpower suppliers.
- Implemented and managed the Total Property Management System (PMS).
Instructor & Coordinator (Perception Change and Soft Skills)
The Bangladesh Rural Advancement Committee (BRAC)
03.2019 - 11.2020
- Conducted capacity development training for SDP field staff and sector specialists on social inclusion, gender, and soft skills.
- Maintained relationships with government agencies, Access to Information in Bangladesh (a2i), and National Skill Development Authority (NSDA).
- Collaborated with the Social Inclusion Specialist of BRAC Skills Development Program (SDP) to promote gender equity.
- Developed programs on gender equality and social inclusion for the implementation of a new department within the Skills Development Program.
- Signed MoU Between BRAC and Primeasia University.
- Signed MoU and with 15 Hotels including 5 stars and 4 stars, to provide skilled trainee in their property for job placement.
Communication Professional
ILEX Global
12.2017 - 01.2018
- Worked together on many energy efficiency initiatives with the British federal government.
- Collaborated with Victoria's energy efficiency (VEET).
- Kept open lines of contact with Victoria Government Body, to discuss the status of the project and its future possibilities.
- Led workshops on effective communication in order to improve working relationships with clients.
Banquet Captain/Supervisor
Radisson Blu Dhaka Water Garden Hotel
02.2012 - 12.2016
- Ensured customer satisfaction by delivering exceptional service and upholding service standards.
- Implemented service standard upgrades to enhance the overall banquet experience.
- Maintained compliance with HACCP (Hazard Analysis Critical Control Point) and OSH (Occupational Safety and Health) regulations, ensuring adherence to proper standards.
- Communicated effectively with guests, identifying their specific needs and preferences to generate revenue and provide personalized experiences.
Education
DM - Doctorate in Management
International American University (IAU)
Los Angeles, CA01-2023
MBA - Marketing
Ahsanullah University of Science and Technology
01.2019
BBA - Tourism and Hospitality Management
Primeasia University
01.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Staff development
- Conflict resolution
- Workforce management
- Performance evaluations
- Marketing
- Product management
- Budget control
- Business planning
- Clear communication
- Inventory management
- Risk management
- Change management
- Vendor management
- Computer skills
- Teamwork and collaboration
- Effective communication
- Positive attitude
- Multitasking
- Problem-solving
- Organizational skills
- Team development
- Hiring and training
- Managing operations and efficiency
- Staff training
- Training and development
- Active listening
- Interpersonal relations
- Problem-solving aptitude
- Employee development
EXTRACURRICULAR ACTIVITIES
From my student life I was an active member Bangladesh Protibondhi Foundation (BPF). There are 21 disabilities, among these I am working with two disabilities 1. Down syndrome & 2. Autism. I am also involved with different awareness programs about Down syndrome and Autism, especially with Rtv Hat Bariye Dilam team. Also Interested in: Travelling Cooking Beverage Making
Certification
Successfully Completed 145 Units of Employability Skills Training: Job Ready
Certified from: WADHWANI Foundation and EMK Centre
Languages
English
Full Professional
Timeline
Manager Operation
Spring Hill Service Apartment
01.2021 - 12.2022
Instructor & Coordinator (Perception Change and Soft Skills)
The Bangladesh Rural Advancement Committee (BRAC)
03.2019 - 11.2020
Communication Professional
ILEX Global
12.2017 - 01.2018
Banquet Captain/Supervisor
Radisson Blu Dhaka Water Garden Hotel
02.2012 - 12.2016
MBA - Marketing
Ahsanullah University of Science and Technology
BBA - Tourism and Hospitality Management
Primeasia University
DM - Doctorate in Management
International American University (IAU)
Training
- Successfully Completed 145 Units of Employability Skills Training: Job Ready Certified from: WADHWANI Foundation and EMK Centre.
- Successfully Competent in National Skill Certificate-in Food and Beverage Service, NTVQF- Level-I
- Successfully Completed Occupational Safety and Health (OSH) Training from BRAC.
- Successfully Completed Business Development Training from BRAC Leadership Academy.
- Successfully Completed Social Inclusion Training from BRAC Leadership Academy.
- Successfully Completed Taro Works Training from BRAC Technical Expertise Team.
- Completed Effective Narrative Development Training from BRAC Academy.
- Successfully Completed Safeguarding Training from BRAC Leadership Academy.
- Certified Trainer of BRAC & WADHWANI Foundation (Job wise 2.1), Completed 150 Modules
Professional Training
· Successfully Completed Occupational Safety and Health (OSH) Training from BRAC.
· Successfully Completed Business Development Training from BRAC Leadership Academy.
· Successfully Completed Social Inclusion Training from BRAC Leadership Academy
· Successfully Completed Taro Works Training from BRAC Technical Expertise Team
· Completed Effective Narrative Development Training from BRAC Academy
· Successfully Completed Safeguarding Training from BRAC Leadership Academy
Certified Trainer of BRAC & WADHWANI Foundation (Job wise 2.1), Completed 150 Modules
Disclaimer
THE INFORMATION ABOVE IS TRUE Sahlan SIGNATURE
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