Sahmia Parks
Los Angeles,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Product Manager
Earth Friendly Products
02.2023 - Current
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Streamlined the product development process for faster time-to-market and improved efficiency.
Customer Success Manager
Juvo Plus
01.2022 - 12.2022
- Built and managed ongoing relationships with customers by listening to concerns, managing expectations and proactively finding solutions, achieving customer satisfaction rate of 96%
- Coordinated with Sales and Product Departments in providing report analysis of trends in customer behavior and user experience every three months
- Played instrumental role in customer satisfaction by working with operational teams for proper resolution of product issues.
- Spearheaded conducting research and analysis on industry trends and customer experience solutions to develop new customer on-boarding strategies and improve customer experience, resulting in retention rate of 93%.
- Created customer support strategies to increase customer retention
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients
Project Coordinator
Juvo Plus
04.2019 - 01.2022
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments..
- Maintained database and spreadsheets with accurate inventory and status.
- Resolved workflow test and validation problems to provide normal workflow functioning.
- Formulated strategies for application development framework creation and developmental processes.
Education
Bachelor of Science - Business Communications
Cal State Long Beach
Long Beach, CA 08.2022 - Current
Associate of Science - Business Management
Long Beach City College
Long Beach, CA 08.2019 - 05.2021
Skills
Brand enhancements
Inter-department collaboration
Business Development
Client service optimization
Project planning and development
Procedure development
Jira Proficiency
ASANA Proficiency
Certification
PMP - Project Management Professional
Timeline
Product Manager
Earth Friendly Products
02.2023 - Current
Project Management Certification, Google
10-2022
Bachelor of Science - Business Communications
Cal State Long Beach
08.2022 - Current
PMP - Project Management Professional
03-2022
Customer Success Manager
Juvo Plus
01.2022 - 12.2022
Associate of Science - Business Management
Long Beach City College
08.2019 - 05.2021
Project Coordinator
Juvo Plus
04.2019 - 01.2022
Similar Profiles
Drianne Loreta Lorenzo DominguezDrianne Loreta Lorenzo Dominguez
Production Line Worker at Earth Friendly ProductsProduction Line Worker at Earth Friendly Products
Tony SosaTony Sosa
Production Line at Earth Friendly ProductsProduction Line at Earth Friendly Products
Nadereh AfsharmaneshNadereh Afsharmanesh
Chief Sustainability Officer at Earth Friendly ProductsChief Sustainability Officer at Earth Friendly Products