Sahony Cintron
United Stated,NJ
Summary
Dynamic customer service professional with a proven track record at C Town Supermarket, excelling in conflict resolution and relationship building. Adept at enhancing customer satisfaction through effective complaint handling and active listening. Recognized for streamlining processes and fostering team development, contributing to a positive shopping experience and increased loyalty.
Overview
2016
2016
years of professional experience
Work History
Customer Service Representative
C Town Supermarket
- Assisted customers with inquiries and resolved issues promptly to ensure satisfaction.
- Processed transactions efficiently using point-of-sale systems, maintaining accurate cash handling.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Educated customers on product features and promotions, enhancing overall shopping experience.
- Handled customer complaints with professionalism, escalating unresolved issues to management when necessary.
- Maintained cleanliness and organization of the store environment, contributing to a positive atmosphere.
- Monitored stock levels and communicated needs to management, ensuring product availability for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Bookkepper
Ctown Supermarket
- Processed invoices and managed accounts payable, ensuring timely payments and accurate record-keeping.
- Reconciled bank statements with internal records, maintaining data integrity and accuracy.
- Assisted in preparing financial reports, facilitating informed decision-making for management.
- Maintained organized filing systems for financial documentation, enhancing retrieval efficiency.
- Collaborated with team members to streamline bookkeeping procedures, improving workflow effectiveness.
- Monitored expense reports for compliance with company policies, reducing discrepancies and errors.
- Trained new staff on bookkeeping software and best practices, fostering a knowledgeable team environment.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Reconciled and corrected issues with financial records.
MPA
ShopRite
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
CGO Coordinator
Shoprite Store
- Coordinated daily operations to ensure efficient store functionality and customer satisfaction.
- Assisted in implementing promotional displays to enhance product visibility and sales.
- Managed inventory replenishment processes to maintain optimal stock levels and reduce shortages.
- Collaborated with team members to streamline checkout procedures, improving transaction efficiency.
- Supported training initiatives for new hires, fostering a collaborative work environment.
- Monitored compliance with health and safety regulations, ensuring a safe shopping environment for customers and staff.
- Boosted overall project success rates by monitoring progress closely and addressing any issues promptly.
- Optimized budget usage for CGO projects, ensuring cost-effective solutions without compromising quality.
- Streamlined CGO coordination processes by implementing efficient project management techniques.
- Maintained a high standard of work quality by regularly reviewing deliverables against set criteria before submission or implementation.
- Ensured seamless transitions between project phases through careful documentation and adherence to established guidelines.
- Conducted thorough research on industry trends and competitor activities, utilizing insights gained to inform strategic decisions in CGO project planning.
- Championed continuous improvement within the team, encouraging innovation and creative problem-solving approaches in tackling challenges faced during coordination efforts.
- Created a supportive environment for open communication among team members, fostering trust, accountability, and collaboration toward shared goals.
- Developed effective communication strategies for better collaboration between departments in the organization.
- Enhanced team productivity by providing comprehensive training and guidance on CGO-related tasks.
Delivery Driver
Importadora La Plaza
04.2012 - 09.2015
Delivery Driver
Wurd Dominicana
02.2008 - 02.2012
- Developed and maintained strong customer relationships to enhance client satisfaction.
- Conducted market research to identify new sales opportunities and trends.
- Executed sales presentations that effectively communicated product benefits to clients.
- Collaborated with team members to achieve monthly sales targets and improve strategies.
- Provided support in resolving customer inquiries, ensuring prompt and accurate responses.
- Analyzed sales data to refine approaches and improve overall sales performance.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Loaded and secured packages for safe transport to designated locations.
- Navigated routes efficiently to ensure timely deliveries and customer satisfaction.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated with dispatch regarding delivery status and any issues encountered.
- Assisted in training new drivers on safety protocols and operational procedures.
- Implemented best practices for package handling to minimize damage during transit.
- Collaborated with team members to optimize delivery schedules and routes.
- Provided exceptional customer service by addressing inquiries and resolving delivery concerns promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Education
No Degree -
Utesa University
Dominican RepublicSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Scheduling
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Prioritization
Accomplishments
- Completed up to 120+ deliveries per day while maintaining a 98–100% on-time rate.
- Maintained a perfect driving record, demonstrating safe and responsible driving.
- Recognized by supervisors for excellent reliability, teamwork, and positive attitude.
- Provided friendly and professional customer service at every delivery stop.
- Efficiently managed routes using GPS navigation tools such as Amazon Flex, Google Maps, and Waze.
- Assisted in improving delivery speed and organization during peak hours.
- Able to lift and handle packages up to 50 lbs following Amazon’s safety standards.
- Consistently met and exceeded daily performance and quality goals.
- Maintained company vehicle in clean and safe condition at all times.
- Demonstrated flexibility by covering additional routes when needed.
Languages
English
Professional Working
Timeline
Delivery Driver
Importadora La Plaza
04.2012 - 09.2015
Delivery Driver
Wurd Dominicana
02.2008 - 02.2012
Customer Service Representative
C Town Supermarket
Bookkepper
Ctown Supermarket
MPA
ShopRite
CGO Coordinator
Shoprite Store
No Degree -
Utesa University