Summary
Overview
Work History
Education
Skills
Certification
Interests
IT Professional
Timeline
Generic

Sahr Shawn Emmanuel Pettiquoi

Customer Service
Riverdale,MD

Summary

Attentive listener, eliciting and satisfying client / customer needs. Supported High retention rates of customers while continuing to support company objectives while developing new customers.

Overview

11
11
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

Sales and Merchandising

Advantage Sales and Marketing
10.2019 - 01.2024
  • Self-directed marketing to Giant, Safeway and Target Management
  • Sales of Unilever products through displays and presentations
  • Prioritizing Tasks for customer involvement
  • Visited 20 stored weekly and established connections with management and staff.
  • Increased sales through effective inventory management and merchandising teams to optimize product flow from receiving

area to store shelves.




Door-to-Door Sales Representative

Blue Point Solutions
03.2018 - 08.2019
  • Marketing and Advertising of a telecommunications company and services in the Washington Metropolitan Area in door-to-door sales.
  • Optimized sales materials for clarity, persuasiveness, and accessibility, resulting in higher conversion rates at the doorstep.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.

Sales Associate

Switch and Go
05.2019 - 08.2019
  • Direct Marketing sales of technology products in the Washington Metropolitan Area. Self-managed and self-directed to contract and market varied cellphone plans and other technology products.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Entry Level Associate

Leon Management Group
01.2019 - 04.2019
  • Sales of utilities to customers in the Washington Metropolitan area.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Analyzed customer data to identify trends and anticipate customer needs.

Account Clerk

University of Maryland, South Campus Dining Hall
01.2015 - 10.2017
  • Assisted Students and Parents with meal plans and marketing of company services.
  • Developed a marketing plan and initiated student involvement with dining hall.
  • Created and distributed invoices and processed incoming payments to keep records accurate and current.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Manager

Jackson Hewitt Tax Preparation
08.2012 - 09.2014
  • Prepared Taxes for residents of the Washington Metropolitan Area
  • Answered questions and Developed customer relationships
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Cybersecurity Certificate - Cybersecurity

Prince George’s Community College
Largo, MD
12-2026

Bachelor of Arts - Economics

University of Maryland, College Park
College Park, MD
09.2004 - 05.2007

Skills

Introductory skill in Data analysis and Cybersecurity

Certification

H&R Block Tax Course

Interests

I enjoy voice training and classical guitar playing

  • Getting involved in local advocacy groups to promote positive change in the community

IT Professional

who can contribute innovative ideas and analytical skill to clients, administrative and support staff.

Timeline

Sales and Merchandising

Advantage Sales and Marketing
10.2019 - 01.2024

Sales Associate

Switch and Go
05.2019 - 08.2019

Entry Level Associate

Leon Management Group
01.2019 - 04.2019

Door-to-Door Sales Representative

Blue Point Solutions
03.2018 - 08.2019

Account Clerk

University of Maryland, South Campus Dining Hall
01.2015 - 10.2017

Manager

Jackson Hewitt Tax Preparation
08.2012 - 09.2014

Bachelor of Arts - Economics

University of Maryland, College Park
09.2004 - 05.2007

Cybersecurity Certificate - Cybersecurity

Prince George’s Community College
Sahr Shawn Emmanuel PettiquoiCustomer Service