Sahra Fanousi
Mansfield,TX
Summary
Organized and detail-oriented administrative professional with experience in data management, documentation, and customer support. Adept at streamlining processes, ensuring data accuracy, and maintaining efficient office operations. Proficient in Microsoft Office Suite, Salesforce, and scheduling tools, with strong communication and multitasking abilities. Seeking to leverage skills in administrative support to enhance operational efficiency and team productivity.
Overview
5
5
years of professional experience
Work History
Appeal Coordinator
Ceris
Remote
12.2023 - Current
- Acted as a departmental resource on appeals matters.
- Ensure documentation received is eligible for appeal
- Provided exceptional customer service by promptly responding to inquiries from appellants.
- Assisted in the development of training materials, contributing to the improvement of team performance and expertise.
Medical Records Clerk
Exceptional Emergency Center
Fort Worth, TX
05.2020 - 07.2021
- Communicated effectively with staff, patients, and insurance companies.
- Managed patient records ensuring accuracy and confidentiality , improving data retrieval efficiency.
- Improved patient care by maintaining accurate and up-to-date medical records
- Resolved discrepancies in patient data
Pharmacy Technician
CVS Healthcare
Mansfield, TX
03.2020 - 10.2021
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided assistance with placing orders, navigating systems, and locating items.
Education
Bachelor of Science - Biology
The University of Texas At Arlington
Arlington, TX2022
Skills
- Data entry & Documentation
- Administrative Support & Coordination
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong analytical skills
- Salesforce CRM Expertise
- Scheduling & Calendar Management
- Attention to Detail
- Customer Service Excellence
- HIPAA Compliance & Data Confidentiality
- Data Research and Validation
- Attention to Detail & Organizational Skills
- Documentation And Reporting
Accomplishments
- Recognized as a top performer at Ceris for consistent excellence in appeals management.
- Contributed to the improvement of team training processes at Ceris.
Timeline
Appeal Coordinator
Ceris
12.2023 - Current
Medical Records Clerk
Exceptional Emergency Center
05.2020 - 07.2021
Pharmacy Technician
CVS Healthcare
03.2020 - 10.2021
Bachelor of Science - Biology
The University of Texas At Arlington
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