Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sahra Jama

GRESHAM,OREGON

Summary

Experienced Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Certified Nursing Assistant

Village Healthcare
09.2022 - Current
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

Intake Coordinator

Genentech Access Solutions
06.2021 - 09.2022
  • Streamlined the intake process by implementing efficient data collection and organization methods.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.

Sales Associate

Zara
01.2019 - 03.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Leasing Assistant

Terra Murryhill
11.2017 - 01.2019
  • Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Streamlined the leasing process for prospective tenants through efficient application review and documentation management.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Warehouse Packager

Nike Warehouse
08.2015 - 08.2017


  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Conducted regular inventory checks to track and account for products properly.
  • Contributed to team success by consistently meeting or exceeding daily production quotas.

Education

Nursing

Portland Community College
Portland, OR

High School Diploma -

Westview High School
Portland, OR
06.2017

Skills

  • Decision Making
  • Medical Terminology
  • Problem Solving
  • Customer Service
  • Computer Proficiency
  • Case Management
  • Organizational Skills
  • Data Entry
  • Multitasking Abilities
  • Strong Communication
  • Administrative Support
  • Patient-Focused Care

Languages

English
Native or Bilingual
Somali
Native or Bilingual

Timeline

Certified Nursing Assistant

Village Healthcare
09.2022 - Current

Intake Coordinator

Genentech Access Solutions
06.2021 - 09.2022

Sales Associate

Zara
01.2019 - 03.2020

Leasing Assistant

Terra Murryhill
11.2017 - 01.2019

Warehouse Packager

Nike Warehouse
08.2015 - 08.2017

Nursing

Portland Community College

High School Diploma -

Westview High School

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Sahra Jama