Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sahra Yunusi

153-15 75th Ave,Flushing,New York

Summary

Service-driven professional with broad skills in customer service, team communications, conflict resolution, and administrative leadership. Manages multiple tasks to completion, handles interruptions, and remains focused to ensure detailed accuracy and optimal productivity. Self-directed, results- driven professional with exceptional office administration capabilities; hard-working, motivational, and resourceful team leader with excellent organization, planning, analytical, and problem-solving skills. Combining strong customer service, administrative, and communications expertise to promptly establish efficiency, resolve problems, and optimize productivity. Area of Expertise Operations Management Team Building & Leadership Administrative Management Training & Development Performance Management Scheduling & Time Management Strategic Planning Organizational Development Medical Support Customer Service Multitask Management Relationship Management

Overview

8
8
years of professional experience

Work History

Course Coordinator

Hofstra University
Hempstead, NY
08.2022 - Current
  • Partnered with the faculty to plan and implement the assigned courses and/or course components, ensuring that the specified curriculum and educational requirements are met.
  • Worked with faculty to evaluate and improve the methods and delivery of the course materials.
  • Facilitated implementation of the syllabi in the electronic curriculum.
  • Prepared the course schedule and assembles the syllabi.

NURSE AIDE

Marks Home Care Agency
Jamaica, NY
06.2018 - Current
  • Functioned significantly in maintaining stringent hygiene standards of the unit with disinfection and consistent restock of all equipment
  • Obtained, monitored, and accurately recorded vital signs, weight, and nutrition intake as well as assisted in reporting changes in patients' conditions
  • Lifted, transported, and moved patients using the appropriate techniques
  • Proactively monitored the maintenance of equipment operation and inventory
  • Utilized experience in maintaining a safe and clean working environment in compliance with healthcare procedures and regulations

Activity Specialist

Northwell Health Zucker Hillside Hospital
Glen Okas, NY
03.2022 - 08.2022
  • Providing therapy and other forms of group treatment to a variety of inpatientpsychiatric units, ranging from adolescents to geriatrics
  • Assisting unit partners within the psychiatric rehabilitation department with documentation needs including patient admissions, progress notes, discharge summaries, and safety plans.

YMCA-COUNSELOR, Public School
Far Rockaway, NY
08.2018 - 03.2020
  • Leveraged expertise in providing high-quality educational and recreational opportunities and enjoyable experiences for camp participants
  • Supervised campers and ensures their safety, development, growth, skill achievement, and general wellbeing
  • Served as key support in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance
  • Pioneered the successful planning and implementation of camp programs for children
  • Built and nurtured relationships with children, while building cooperative relationships with parents/caregivers
  • Fostered atmosphere of diversity and inclusion to support sharing and exchange of ideas
  • Successfully led and assisted with the teaching of activities

PASSENGER SERVICE AGENT

LUFTHANSA JFK AIRPORT
, NY
08.2015 - 11.2018
  • Proactively handled the arrangement of reservations and routings for passengers, utilizing the Amadeus system to make the bookings for passengers and effectively communicating fares, policies, and procedures to passengers by providing accurate information
  • Managed a full range of customer service functions including handling customer complaints, answering ticketing questions, and exchange option
  • Announced flight status updates and information about gate changes over the airport’s PA system.

Education

Bachelors Of Arts - Psychology

Queens College
12.2020

Skills

  • Goal Setting
  • Reporting and Documentation
  • MS PowerPoint, MS Outlook, Internet, E-mail Advanced Microsoft Office Strong computer literacy from training in Introduction to
  • Microcomputer Applications, Fundamentals of Microsoft Windows
  • Work Planning and Prioritization
  • Attention to Detail
  • Team Building and Leadership
  • Stakeholder Relations
  • Problem-Solving
  • Honest and Ethical

Timeline

Course Coordinator

Hofstra University
08.2022 - Current

Activity Specialist

Northwell Health Zucker Hillside Hospital
03.2022 - 08.2022

YMCA-COUNSELOR, Public School
08.2018 - 03.2020

NURSE AIDE

Marks Home Care Agency
06.2018 - Current

PASSENGER SERVICE AGENT

LUFTHANSA JFK AIRPORT
08.2015 - 11.2018

Bachelors Of Arts - Psychology

Queens College

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Sahra Yunusi