Sahra Abdinasir Haji Shirwa
IT Specialist
Mogadishu
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Project Officer
Tamkin Foundation
Mogadishu
01.2021 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Reported regularly to managers on project budget, progress and technical problems.
- Partnered with project team members to identify and quickly address problems.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Updated customers and senior leaders on progress and roadblocks.
- Gathered and organized supporting materials for meetings and project updates.
Project Assistant
Tamkin Foundation
Mogadishu
07.2020 - 12.2020
- Work collaboratively with the project manager and whole project team, contributing to the entire project lifecycle and ensure smooth communication between all relevant parties
- Organize and monitor schedules and see that deadlines are met
- Produced letters and memoranda to inform stakeholders of business decisions.
- Created and updated records and files to maintain document compliance.
ICT Officer
First Somali Takaful Company
Mogadishu
04.2017 - 10.2018
- Supervised multi-functional teams of technology professionals, coders and support experts.
- Configured and implemented IT initiatives to produce measurable business value.
- Polled department heads to assess current and projected IT needs.
- Guided testing process and validation for major software releases.
Customer Service Representative
First Somali Takaful Company
Mogadishu
07.2016 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
General Secretary
First Somali Takaful Company
Mogadishu
11.2015 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained daily report documents, memos and invoices.
Lecturer
Sky University
Mogadishu
01.2015 - 09.2015
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Created and designed quizzes, tests and projects to assess student knowledge.
Education
Master of Arts - Project Planning and Management
JigJiga University
Jigjiga, Ethiopia 05.2018 - 05.2020
Bachelor of Science - Information Systems
International University of Africa
Khartoum, Sudan 05.2010 - 05.2014
High School Diploma -
Al-Nilain Secondary School
Hargeisa, Somalia Secondary School Diploma 08.2007 - 03.2010
Skills
Expert in IT
Schedule Coordination
Cultural Awareness
Excellent Communication
Self-Motivated
Problem-Solving
MS Office
Dependable and Responsible
Timeline
Project Officer
Tamkin Foundation
01.2021 - Current
Project Assistant
Tamkin Foundation
07.2020 - 12.2020
Master of Arts - Project Planning and Management
JigJiga University
05.2018 - 05.2020
ICT Officer
First Somali Takaful Company
04.2017 - 10.2018
Customer Service Representative
First Somali Takaful Company
07.2016 - 03.2017
General Secretary
First Somali Takaful Company
11.2015 - 06.2016
Lecturer
Sky University
01.2015 - 09.2015
Bachelor of Science - Information Systems
International University of Africa
05.2010 - 05.2014
High School Diploma -
Al-Nilain Secondary School
08.2007 - 03.2010