Associate
Dollar Tree
09.2023 - Current
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Oversaw budget planning and allocation activities, optimizing financial resources to support organizational objectives efficiently.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with returns, refunds and resolving transaction issues.
