Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Sahrish Ashfaq

Pennington,NJ

Summary

Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise.

Diligent Department supervisor with over 3 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Detail-oriented Technology Intern with 3 months of experience in technical support environments. Dedicated to developing innovative solutions meet varying business needs. Skilled in building and maintaining visual basic coding databases.Outstanding computer and software skills.

Overview

6
6
years of professional experience

Work History

IT Assistant

IBP
Cherry Hill, NJ
06.2021 - 08.2021
  • Recommended changes to improve systems and network configurations
  • Set up and configured system user hardware and software applications.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Resolved printer, scanner, fax machine related problems.
  • Troubleshooted internet connectivity issues on both wired and wireless networks.

Department Supervisor

Lord & Taylor
Lawrenceville, NJ
05.2018 - 02.2021
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Coached, trained and mentored new team members and manager trainees.
  • Balanced workloads to meet targets without overtaxing employees.

At Your Service Center Associate

Macys Department Store
Lawrence, NJ
12.2023 - Current
  • Greeted customers, assessed their needs and provided appropriate services.
  • Resolved customer complaints quickly and efficiently.
  • Assisted customers with product selection, ordering, shipping and returns.
  • Answered phone calls and responded to questions and concerns.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Science - Honors in Computer Information Systems

Mercer County Community College
1200 Old Trenton Rd, West Windsor, NJ 08550
05.2022

Associate in Business of Commerce - Business

Punjab University
Pakistan
02.2014

Skills

  • Outstanding communication skills
  • POS systems operations
  • Stock management
  • Leadership skills
  • Multi-tasking mastery
  • Merchandising
  • Customer relations
  • Supply and inventory management
  • Supervision & leadership
  • Planning & organizing
  • Training and mentoring
  • Customer Relationship Building
  • Retail sales customer service
  • Cash Handling
  • Complaint Handling
  • Computer Skills
  • Customer consulting
  • Store opening and closing procedures
  • Store opening and closing procedures
  • Outstanding communication skills
  • warehouse operation
  • Microsoft Access
  • Data warehousing
  • Troubleshooting and problem solving
  • Knowledgeable in visual basic, python, java,SQL,Matlab, and database

References

De Swanberg (Former Store Manager)

6094687797, Deswanberg@aol.com.

Joanne Burgh (Former co-worker)

2156208171 jmburgh@outlook.com

Accomplishments

  • Honors in computer Scince

Timeline

At Your Service Center Associate

Macys Department Store
12.2023 - Current

IT Assistant

IBP
06.2021 - 08.2021

Department Supervisor

Lord & Taylor
05.2018 - 02.2021

Associate of Science - Honors in Computer Information Systems

Mercer County Community College

Associate in Business of Commerce - Business

Punjab University

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Sahrish Ashfaq