Sahrish Rahela Moid
CUSTOMER SUCCESS ACCOUNT MANAGER
Irving,TX
Summary
Highly proficient Customer Service Representative with demonstrated customer service orientation and interpersonal communication skills to effectively handle multiple tasks in fast-paced environment.
Strong leader dedicated to streamlining operations and promote organizational efficiency. Known for strong teamwork and problem-solving skills to achieving high customer satisfaction rates with proven track record in delivering exceptional client support.
Uses independent decision-making skills and sound judgment to positively impact company success.
Possesses a strong background in resolving complex issues, ability to quickly understand customer needs and adapt to various situations, ensuring positive interactions and fostering positive relationships to retaining customers, boosting revenue, and resolving conflicts.
Self-motivated professional with a wide range of skills set in the administrative support and medical field developed through experience as an administrative assistant, medical billing executive and dietitian.
Proficient in use of computer applications like MS Office Suite and basic computer troubleshooting.
Seeking opportunities to leverage these transferable skills in dynamic and collaborative setting.
Overview
11
11
years of professional experience
4037
4037
years of post-secondary education
4
4
Languages
Work History
SENIOR CUSTOMER SERVICE AGENT
Emirates Group
05.2015 - 05.2018
- Passenger Services, Ground Operations as a Senior Customer Service Agent
- Airline Security
- Business skills
- Fundamentals and Dangerous Goods for Pax handling
- Excel in dealing with Challenging passengers and problems on flight with innovative solutions
- Great attention to detail while multi-tasking
- Team size – 7-8 depending on the load of the flight
CUSTOMER SERVICE AGENT
Emirates Group
01.2014 - 04.2015
- Ground Handling Services as a Customer Service Agent
- Through document check while Checking-in passengers
- Handpicked by management for the prestigious project where there was an opportunity to work with executive management
- Was nominated to assess and run trials at the new terminal before its official opening for passengers
- Got Nominated by the management team to handle exclusively Business Class passengers at the dedicated check-in counters
- Got Promoted to Team Leader at Boarding Gates as a Senior Customer Service Agent
MOTOR INSURANCE AGENT
First Gulf Bank
12.2012 - 09.2013
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Solve customer’s conflicts
- Calculate premiums and establish payment methods
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Market Insurance Products (Motor Insurance, Life Insurance & Medical Insurance)
- Get business and maximize sales
- Meet monthly targets
- Listening to customer requirements and presenting appropriately to make a sale
- Maintaining and developing relationships with existing customers in person and via telephone calls and emails
- Acting as a contact between the insurance company and its existing and potential markets
- Negotiate and convince customers
DIETITIAN
The Body Care
01.2012 - 09.2012
- Company Overview: The Body Care is a Delhi based Wellness Centre where the clients are counseled to maintain a healthy lifestyle and deal with obesity issues
- Performed diet consultations
- Performed administrative duties that included maintaining patient’s files, collecting billing information
- Followed up with the patients on accounts receivables
- Upgrade and renew packages
- Part time Sales Consultant
- Managed & trained new dietitians in related fields
- Arranging and managing weight loss sessions for clients
- The Body Care is a Delhi based Wellness Centre where the clients are counseled to maintain a healthy lifestyle and deal with obesity issues
MEDICAL BILLING EXECUTIVE
Batuta, Inc.
07.2007 - 12.2010
- Company Overview: BATUTA is a healthcare information technology-consulting firm based in Chicago USA dealing in Information Technology Services and Solutions Provider
- Performed data entry operations on Medical Billing
- Stored and maintained patient health and account receivable records
- Performed administrative duties, which included maintaining patient’s files, collecting billing information, corresponding with health care providers in regard to billing and follow-up with the patients on accounts receivables
- Underwent training to get a thorough knowledge of medical ICD and CPT codes for billing purposes
- Performed ICD and CPT coding for clinics, group practices, healthcare organizations, hospitals and physicians as well as organizations with patient data storage needs of USA
- Sent claims to insurance companies and corresponded with them to process payments for the providers
- Explored the prospect customers from US states
- Provided training on medical billing to newcomers
- BATUTA is a healthcare information technology-consulting firm based in Chicago USA dealing in Information Technology Services and Solutions Provider
Education
Associate in Science - Business Administration, Communications and Kinesiology
College of San Mateo
San Mateo, CABachelor of Science - Nutrition And Health Sciences
St. Ann’s Degree College
01-2008
Skills
Customer Service and Handling
Sales & Marketing
Inventory Management
Medical Billing and Coding
Procedures Documentation
Report & Document Preparation
Spreadsheet & Database Creation
Diet Planning & Assessment
Patient Counselling
Team Building & Supervision
Staff Development & Training
Meeting & Event Planning
Effective Communication
Call center operations
Complaint handling
Customer retention
Negotiation
Staff training
Performance analysis
Call center experience
Service recommendations
Documentation review
Customer support
Quality assurance
Credit card processing
Conflict management
Membership renewals
Policy improvement
Teamwork
Teamwork and collaboration
Problem-solving skills
Computer skills
Customer service
Microsoft office
Problem-solving
Customer service excellence
Time management
MS office
Problem-solving abilities
Understanding customer needs
Multitasking
Data entry
Teamwork skills
Calm and professional under pressure
Multitasking Abilities
Calm under pressure
Excellent communication
Customer relations
Decision-making
Self motivation
Problem resolution
Time management abilities
Adaptability and flexibility
Verbal and written communication
Feedback collection
Effective communication
Team collaboration
Active listening
Organizational skills
Team building
Attention to detail
Problem-solving aptitude
Stress tolerance
Customer relationship management
Customer service orientation
Phone etiquette
Relationship building
Record keeping
Product sales
Quality control
Issue and complaint resolution
Affiliations
- Worked briefly at Sharaf DG, GITEX Dubai, 2013
- Volunteer at Etisalat, GITEX Dubai, 2012
- Volunteer, Du Event Dubai, 2012
- Sales Representative, Jackeyes Dubai, 2012
- Volunteer at EMAX, GITEX Dubai, 2012
Keyexpertise
Customer Service and Handling, Sales & Marketing, Inventory Management, Meeting & Event Planning, Medical Billing and Coding, Procedures Documentation, Report & Document Preparation, Spreadsheet & Database Creation, Diet Planning & Assessment, Team Building & Supervision, Staff Development & Training, Effective Communication, Patient Counselling
Additionalcontact
amrahesyed@gmail.com, +1 (773) 892 4897, https://www.linkedin.com/in/sahrish-syed-23276356/
Accomplishments
* During my time at First Gulf Bank, turned a prospect lead into customer with the highest premium policy in the history of the Motor Insurances Department.
* Got handpicked by the Airport management from the Boarding gates to be a dedicated staff for the exclusive Airline's Business Class Check-in Agent.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balancePersonal development programsCareer advancementHealthcare benefitsPaid sick leavePaid time offFlexible work hoursWork from home optionCompany CultureStock Options / Equity / Profit Sharing4-day work weekTimeline
SENIOR CUSTOMER SERVICE AGENT
Emirates Group
05.2015 - 05.2018
CUSTOMER SERVICE AGENT
Emirates Group
01.2014 - 04.2015
MOTOR INSURANCE AGENT
First Gulf Bank
12.2012 - 09.2013
DIETITIAN
The Body Care
01.2012 - 09.2012
MEDICAL BILLING EXECUTIVE
Batuta, Inc.
07.2007 - 12.2010
Associate in Science - Business Administration, Communications and Kinesiology
College of San Mateo
Bachelor of Science - Nutrition And Health Sciences
St. Ann’s Degree College