Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sahro Osman

Auburn,ME

Summary

Compassionate and dedicated professional with extensive experience at Support Solutions of Maine, excelling in client support and medication administration. Proven ability to enhance quality of life through tailored care plans and effective behavior management. Strong relationship-building skills foster trust and collaboration, ensuring clients achieve personal goals and improved well-being.

Well-rounded Personal Care Aide with [5] years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Support Solutions Of Maine
11.2022 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Transported clients to medical and dental appointments to provide support.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.

Team Leader

Amazon
02.2019 - 06.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.

Behavioral Health Specialist

Minds For Health
05.2017 - 08.2019
  • Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
  • Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
  • Used PIMSY and Sandata to document patient information, progress notes, and treatment plans.
  • Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
  • Worked closely with adults and children in community settings, at residential facilities and within homes.
  • Created progress reports, assessments and charting within required timeframes.
  • Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
  • Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
  • Identified appropriate treatment resources and recommended patients for these services.
  • Served as a mentor for new behavioral health specialists, sharing knowledge and expertise to support their professional growth.

Education

CNA, Medical Asistant - Medical Assistant

Adult School
Lewiston, ME
03-2027

General Studies

Medford High School
Medford, MA
06-2011

Skills

  • Time management
  • First aid and safety
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Client documentation
  • Housekeeping tasks
  • Decision-making support
  • Health and safety requirements
  • Direct patient care
  • Appointment scheduling
  • Patient care
  • ADL support
  • Medical records management

Certification

  • PCA - Personal Care Aide
  • DCA - Direct Care Aide

Timeline

Direct Support Professional

Support Solutions Of Maine
11.2022 - Current

Team Leader

Amazon
02.2019 - 06.2021

Behavioral Health Specialist

Minds For Health
05.2017 - 08.2019

CNA, Medical Asistant - Medical Assistant

Adult School

General Studies

Medford High School

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