Summary
Overview
Work History
Education
Skills
Timeline
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Sahro Wali

Seattle,WA

Summary

Knowledgeable and dedicated customer service professional with extensive experience 10 years industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative/Makeup Artist

Nordstrom
01.2019 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Sales Consultant

Zara
10.2018 - 01.2019
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.

Makeup Artist

MAC Cosmetics
03.2015 - 10.2018
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Applied makeup in accordance with clothing style.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Scheduled onsite and offsite makeup appointments for clientele.

Sales Associate

Macy's
10.2012 - 03.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Westerville Central High School
Westerville, OH
06.2006

Skills

  • Active Listening
  • Retail Sales Customer Service
  • Sales Expertise
  • Microsoft Excel
  • Lotus Notes
  • Microsoft Word
  • Microsoft PowerPoint
  • Credit Card Payment Processing
  • Report Creation
  • Office Equipment Proficiency
  • Order Processing
  • Professional Telephone Demeanor
  • Promotional Support
  • Customer Consulting
  • Brand Representation
  • Problem-Solving Ability
  • Conflict Mediation
  • Administrative Support
  • Computer Proficiency
  • POS Systems Expertise
  • Customer Service
  • Multi-Line Phone Talent
  • Call Triaging
  • Call Center Operations
  • Critical Thinking
  • Refund Processing
  • Report Transcription
  • Customer Relations

Timeline

Customer Service Representative/Makeup Artist

Nordstrom
01.2019 - Current

Sales Consultant

Zara
10.2018 - 01.2019

Makeup Artist

MAC Cosmetics
03.2015 - 10.2018

Sales Associate

Macy's
10.2012 - 03.2015

High School Diploma -

Westerville Central High School

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Sahro Wali