Sai Ajethaa

Project 2 (TAKEDA - AIA)-

Present

• Developed and maintained IBM Cognos TM1 models to support budgeting, forecasting, and financial reporting processes.
• Collaborated with cross-functional teams to gather business requirements and translated them into TM1 cube designs and structures.
• Created and managed TM1 TurboIntegrator (TI) processes for data loading, transformation, and automation of routine tasks.
• Implemented security measures and managed user roles within IBM Cognos TM1 to ensure proper access controls and data confidentiality.
• Conducted training sessions for end-users to enhance their proficiency in utilizing IBM Cognos TM1 for reporting and analysis.
• Worked closely with finance and business analysts to troubleshoot issues, optimize TM1 performance, and enhance overall system efficiency.
• Led the integration of TM1 with other data sources and systems to streamline data flow and improve data accuracy.
  Participated in system upgrades and patches, ensuring minimal downtime and a smooth transition to new features and functionalities.
• Generated ad-hoc reports and dashboards using IBM Cognos TM1 Workspace and contributed to the continuous improvement of reporting capabilities.
• Collaborated with IT teams to maintain and monitor server health, resolving any technical issues related to IBM Cognos TM1.

Project-1 (FA FOOTBALL)

OKTA ADMINISTRATOR:

Responsibilities:

• Manages customer okta roles and adds assignments for built-in Okta roles.

•Management in administering and configuring mobile devices for enterprise users via office 365.

• Provide support to clients in administering deployment of policies (configuration and compliance) to company owned /user owned mobile devices

• Scope client's issue by collecting relevant facts; investigating the problem by doing self-research and by involving other teams as needed. - Ensure that each support request is handled per Service Level Agreement and to the highest possible customer satisfaction by setting the right exceptions and fulfilling my commitments.

• Escalating to management as necessary, acting internally as a customer advocate and keeping the customers informed. • Create advanced online technical content including Knowledge based articles and documents. DESKTOP SUPPORT ENGINEER Responsibilities

• Testing Alternative Pathways to Resolve an Issue - Record Technical issues.

• Resolve User tickets.

• Train End users/Consumers

• Device Maintenance

• Handle Daily Technical Queries

• Installing New Software & Testing and Updating of Pre existing Software

• Conduct troubleshooting operations on devices, networks or any other supporting system, common issues include device malfunction, connectivity problems, and data issues, amongst others.

• Managed customer inquiries and issues related to Amazon payments through email and chat channels.
• Provided timely and accurate information to customers regarding payment processes, order status, and account inquiries.
• Assisted customers with payment-related troubleshooting, guiding them through the resolution process and ensuring a positive customer experience.
• Stayed informed about Amazon's payment policies and procedures to provide up-to-date and accurate information to customers.
• Resolved payment disputes and discrepancies, collaborating with internal teams to address and rectify issues promptly.
  Handled sensitive customer information with confidentiality and ensured compliance with data protection regulations.
• Utilized Amazon's internal systems and tools to access customer accounts, process refunds, and manage payment-related tasks efficiently.
• Collaborated with cross-functional teams to escalate and resolve complex payment issues, ensuring a high level of customer satisfaction.
• Responded to customer feedback, reviews, and surveys to gather insights and contribute to the improvement of payment-related processes.
• Participated in ongoing training sessions to stay abreast of changes in Amazon's payment systems and policies.