11+ years of IT experience in Design, Development, Testing, Implementation and Support.
Involved in full lifecycle development of various assignments including Data Warehouse projects. Extensive experience in Business Intelligence Reporting tools like Business Objects, Tableau and PowerBI reporting.
Extensive experience in OLAP and OLTP technologies. Created Proof of Concept to compare various BI Tools like Tableau, PowerBI and Business Objects.
Good grasp of Decision Support Systems and data warehousing concepts and exposure to Data Mining methodologies and tools.
Involved in multiple integrations and Migration Projects.
Experienced in CRM Salesforce Projects. Strong experience in client interaction, understanding business applications and business data flow.
Experience working with Sales/Service clouds, Lightning, Data Migration and administration activities like creating Profiles, Roles, Users, Permission Sets, Record Types, Page Layouts, assignment rules, Search Layouts, Field-Level Security, Custom Tabs.
Extensive experience in designing of custom objects, custom fields, Picklist, rolebased page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, design of Visual Force Pages, Record Types, Dashboards, AppExchange Package & Custom Application, Sandbox data loading and Email generation according to application requirements.
Experienced in integrating Salesforce with 3rd party applications like MuleSoft, DELLboomi, SAP.
Worked with various Devops Tools for SF, Bitbucket, Github, Jenkins, Azure.
Experienced in working with lighting components and designed strategy for Lighting migrations
Experience in Project Management activities of planning, scoping, monitor and control using tools such as Rally, Clarity, JIRA.
Creating Custom reports and Dashboards by Einstein (Wave) Analytics.
Experience in preparing Test Strategy, creating Test Plans, Test Cases, and Test Reports for Manual and automated testing for various business applications. Experience in performing UAT testing with business users and documenting the training manual.
Strong understanding of SDLC and Agile Methodologies.
Well-versed in Agile and Scrum methodologies focused on culminating business need and technology, leading to a wide range of product development initiatives.
Extensively involved in project coordination activities by keeping track of various project milestones and organizing weekly project reviews throughout the entire SDLC.
Excellent Verbal and Written Communication Skills. Have proven to be highly effective in interfacing across business and technical groups.
Excellent interpersonal, project management, communication, and documentation skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement.
Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior BA (CRM Analyst)
Penfed
06.2021 - Current
Lead business process analysis and workflow design to upgrade Credit Loss Mitigation application to a more current version of CRM Application.
The consumer Loss Mitigation Project is to convert existing old access databases to use new CRM System Applications
Worked on Sales/Service cloud applications and managed stakeholder requirements and provided solution(s) to businesses.
Lead and facilitate JAR, JAD sessions with business line SMEs to capture detailed business requirements for various workflows required to research fraudulent issues
Create process flows for better visualization and understanding of the proposed solution
Worked on Financial Service Cloud Implementation project
Analyze current reports and dashboards to identify process that can utilize AI powered Einstein Analytics
Importing Data Sets, Creating Lens & Dashboards
Create Data mappings, Data dictionaries, Data flow and segmentations for Member360 org
Worked on many Integrations(FICO, Hogan) using MuleSoft and created SOAP and REST API’s
Create detailed use cases for user–system interaction and business rules documentation
Interacted with business users in gathering, analyzing, and documenting business requirements and translating them into technical specifications
Coordinate with project managers/scrum masters/team leads on the status of all development tasks and any risks/issues/impediments
Worked with various external agencies to communicate requirements
Trained End Users on the application and participated in UAT testing
Ensure a quality level of documentation is produced and maintained regarding data solution architecture.
Salesforce Consultant
IBM, AT&T
05.2018 - 10.2020
Worked on Service cloud applications and manage stakeholder requirements and provide solution(s) to business
Contributed in defining and governing coding standards, developing custom code, implementing design patterns, and refactoring and/or simplifying existing code
Manage development, testing, release, support, and feature enhancements for both custom applications and managed packages
Utilized Azure DevOps, GitHub and JIRA
Provided solutions to business users for Salesforce configuration & development
Worked with various external agencies to communicate requirements
Worked on Service Cloud: Service Console, Call center/Customer Service Portal, Case Feed, Knowledge Base and Articles
Conducted / Participated in daily stand-up meetings
Delegated work to QA team and helped them understand the requirements and changes in the code/application
Preparation of Daily and Weekly Status Reports for senior management to track the System Test execution
Identifying the Scope of each release with Business and Operations team
Conducted Final Inspection Audit with QA Team for the client deliverables
Extensively worked with Business Users on regression testing the Monthly/Quarterly Reports and convey the errors/issues to Developers and get them fixed on tight deadlines.
Business Objects Developer/Sr Dev/Lead
Kaiser Permanente
08.2010 - 08.2016
The Present project KPIT-DSS is a Decision Support System helps businesses understand profitability analysis for various regions
Project also deals with the Membership, Patient, Encounter, Charge Item, ICD and DxCG code reporting
Project SCMDW – Supply Chain Management Data Warehouse involves the vendor-buyer invoice details for KP
Project ITCM- involves all the financial reporting for the employees.
Gathering Business Requirements – Gathered and captured all existing Customization/enhancements in available BO system, Involved in preparation of BRD (Business requirement document) and GAP analysis in order to include each enhancement during Upgrade
Understand the business data flow; worked with Business Analyst in preparing TDS (Technical Design Specifications) from SDS
Development: Design and develop of various reports using BO tools, Involved in Designing and Building of Universes, Classes and Objects.
Created Cardinalities, Contexts, Joins and Aliases for resolving Loops and checked the Integrity of the Universes
Exported the Universes to the Repository to make resources available to the users
Developed Desk I Reports using functionalities like cross tab, master detail, drill down, using filters, breaks, alerter and formulae
Inserted drill filters in the Web-I reports which help the end users to run a report based on multiple selection criteria
Provided end user training for basic and advanced reporting skills on how to use templates to create their own reports and explained the hierarchy levels and incompatibility between the objects to make sure users take advantage of the existing universes
Designed, developed, tested and maintained highly complex reports
Trained users in viewing/scheduling the reports using the Info view and Designed security model for users to access the report
Developed crystal reports, which include the following features – parameter fields, formulas, conditional formatting, multiple grouping, running totals, Charts and Graphs like Bar Chart (Side by Side, Stacked), Line graphs, Pie Charts
Responsible for Universe Designing, Hierarchy Building for Data Analysis and applied conditions in Business Objects
Performed extraction, transformation and loading of data from RDBMS tables and Flat File sources into Oracle RDBMS in accordance with requirements and specifications
Actively involved in building the system test environment and migrated mappings from Development to System Test environment and executed code in QA environment
Monitored the performance and identified performance bottlenecks in ETL code as in need
Stress-tested the Business Object Enterprise servers to determine the ideal configuration for the best performance
Migrate, upgrade and test the Business Object XIR3/4.0 content/environment
Setup, execute, and test the assigned programs utilizing BO XIR3/4.0 WebI and DeskI tools
Responsible to support the issues with reports on the Business Objects Enterprise environments (Development, UAT, Test and Production)
Education
Bachelor’s - Electrical and Electronics Engineering
JNTU
Master’s - Software Engineering
WIU
Skills
TECHNICAL SKILLS
O/S: UNIX (Solaris 9), Windows NT/XP/2000/98/95
RDBMS: Oracle 10g/9i/8i/7x, MS SQL Server 2000/70, MS-Access, DB2 UDB, SQL
Plus
ETL Tools: DataStage 751/71/60, QualityStage V 75, DataStage PX (Parallel
Extender), Informatica
BI Tools: Business Objects 651/60/51x/40/41/42 (Supervisor, Designer, Reporter), Web Intelligence, InfoView, 3 Tier Business Objects, BO XI R2/R3 (CMS, CMC, Designer, Deski, Web Intelligence), Performance Manager (EPM), Import wizard, Report Conversion Tool, Data Source Migration Wizard, Crystal Reports, Xcelsius 2008, Tableau, PowerBI 28