Overview
Work History
Education
Timeline
Generic

Sai Ch

Fremont,California

Overview

9
9
years of professional experience

Work History

SCCM INTUNE Administrator

Regions Bank
01.2023 - Current
  • Designed and implemented automated workflows using PowerShell scripting (PSADT) to streamline SCCM processes
  • Created MSI packages using InstallShield, Wise Package Studio, and Advanced Installer
  • Developed PowerShell scripts to automate software packaging tasks and improve efficiency
  • Tested software packages to ensure quality and compatibility with Windows operating systems
  • Collaborated with cross-functional teams, including developers, testers, and project managers, to ensure timely delivery of software packages
  • Contributed to software distribution and patch management activities using SCCM
  • Configured and deployed virtualized applications using App-V and other virtualization technologies
  • Followed agile methodology to ensure efficient and effective software packaging and deployment processes
  • Maintained documentation and reporting related to software packaging and deployment activities
  • Managed the integration of Microsoft Intune with SCCM to manage and deploy policies to mobile devices
  • Improved system performance and reduced downtime by implementing performance monitoring and optimization strategies
  • Developed and maintained documentation of SCCM infrastructure and processes
  • Installation of SCCM 1810, 1910, 2002, 2006, 2010 configuration of Primary Site server, Distribution points, and Management points and managing and monitor servers in the infrastructure
  • Designed, built, tested, configured, and implemented SCCM 1802, 1810, 1910, 2002, 2006, 2010
  • Jenkins to automate the code check-out process and configure the GitHub and Jenkins server components
  • Integrated GIT and Jenkins using webhook to make a REST API Post call to trigger a Jenkins job on Jenkins’s server for automating the build and deploy process
  • Integration implementation of Ansible, Go CD, Jenkins, Udeploy, JIRA, and Crucible for DevOps automation
  • Configured and Managed CI\CD Pipeline using Gitlab and Troposphere to write CloudFormation templates
  • Created Applications, Deployment types and Collections for Configuration Manager 2012
  • Using PowerShell Scripts for application custom installations/uninstallations
  • Troubleshoot application issues
  • Windows Autopilot, Microsoft Endpoint Manager, Azure Windows Virtual Desktop (WVD), Virtual Desktop Infrastructure (VDI) and Intune
  • Build out Enterprise scale end-to-end solutions for application management using System Center Configuration Manager, Microsoft Endpoint Manager, Intune, Azure Application Proxy, Azure Tunnel
  • Design Enterprise scale end-to-end solutions for Identity management using Active Directory, Azure Active Directory or Azure Identity protection, etc
  • Engineer classification, data protection and compliance
  • Workplace transformation and deployment projects - Client architectures, including infrastructure, security, data, network, and endpoints Engineer - Configuration Manager, MS Server, Active Directory, Group Policy Leading and delivering large scale Digital Transformation projects
  • Obtained 110% utilization Improve the efficiency of IT operations through automation and orchestration Develop PowerShell scripts to automate endpoint processes Own technical architecture and direction for clients
  • Create systems, tools & processes that enhanced clients' support and operations
  • Developed strong, effective relationships with Microsoft at the offering level
  • Build MECM (MECM (SCCM)) from ground up Deliver compelling presentations to connect and influence diverse audiences and inspire change and adoption of new technologies

SCCM Admin / Application Packager

Archer Daniels Midland Company
07.2022 - 12.2022
  • Designed SCCM architecture with 500 servers and 21000+ client Machines globally
  • Assisted in packaging and deploying software packages using SCCM
  • Assisted in creating MSI packages using InstallShield, Wise Package Studio, and Advanced Installer
  • Tested software packages to ensure quality and compatibility with Windows operating systems
  • Contributed to software distribution and patch management activities using SCCM
  • Created the System Management Container and delegated the permissions
  • Extended the Active Directory schema for Configuration Manager 2012
  • Enabled the TCP port 1433 and 4022 for SQL replication and configured windows firewall setting to allow ports and client
  • Installed SQL server 2012 for SCCM Database configuration
  • Installed and Configured windows server 2012 features and roles like BITS, Remote Differential Compression, IIS components etc
  • Installed the pre-requisites for SCCM 2012 R2 .net 3.5, .net 4.0.SQL server 2012, Downloaded SCCM 2012 R2 pre-requisites
  • Configured client push method and added roles MP’s, SMP, FSP
  • Configured Discovery methods, Boundaries, Software update point (SUP), Distribution points (DP’s)
  • Configured reporting server for customizing the reports
  • Added and Configured application web catalog Service
  • Pushed SCCM 2012 client to all end clients and debugged the failed PC’s
  • Installed OS, patches, and security policies through SMS/SCCM 2012 Admin Tools
  • Created applications and deployed to user based, device-based collections
  • Created Applications using script installer for deploying the VBS scripts
  • Monitored SCCM Component status regularly for critical issues
  • Created packages, Programs and the distributed the content to Distribution points and deployed to User and Device Collections in SCCM 2012 R2
  • Worked with advanced capabilities of SMS include inventory-based targeting, status reporting, server- and client-side scheduling, multiple site facilities, complex targeting, centralized hardware, and software inventory
  • Created Customized reports for deployment status for Applications and Software updates in SCCM 2012 R2
  • Created Customized Task sequence to Deploy 64-Bit and 32-Bit OS
  • Installed SCUP and integrated with SCCM 2012 R2
  • Installed third party patches using SCUP and SCCM 2012 R2
  • Created Automatic Deployment Rules for Software update management using SCCM 2012 R2
  • Used troubleshooting tools like CMTRACE for reading the Log files
  • Managed and installed patches for all Windows servers within enterprise environment via WSUS and Solarwinds Patch Manager Patch all Production, Testing, Staging, Development Servers 1500+ within 30-day period, as well as follow Change Management procedures in doing so using WSUS, BatchPatch, Powershell and System Center 2012 (SCCM)
  • Created Software Groups in SCCM 2012 for Specific Products, Classifications for Windows 7 and Scheduled deployments
  • Created user guide Documentation for JIRA, Confluence and TEMPO
  • Involved in the Migration of JIRA data into Data warehouse
  • Added Workflow conditions, validators, and post functions to the custom workflows as per the requirement
  • Created customized Scrum/ Kanban Boards for the PM’s in different Projects
  • Created Global Confluence Space Templates for Project managers to use for their projects.

System Administrator

Optum
01.2019 - 08.2021
  • Managed JIRA/Confluence Global Administration team
  • Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems
  • Worked on JIRA for tracking and updating the JIRA tickets and per assigned
  • Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems
  • Part of my responsibility was to run the SQL and JQL scripts
  • Managed user permissions for tools according to the needs of projects and teams
  • Installed and tested new versions of the tools and plug-ins to ensure compatibility research and utilize industry standard methods and techniques
  • Setup Jira 'Timesheet Report' plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually
  • Upgraded all the plugins and applications (stash, confluence, Jira, fisheye) and synced with the old production applications
  • Managed applications and system administration tasks, including data backups and scheduled jobs
  • Packaging of applications using Install Shield Admin Studio 2013 for repackaging the legacy files into MSI, MSM and MSP Creating the Transforms (MSTs) for the vendor supplied MSI file using Install Shield Admin Studio 2013 Experience Using SCCM 2012 to deploy the Packages both the Windows Installer Package and Virtual Package
  • Supported over 50 domains (160+ domain controllers) and over 300K user’s/machine objects for GE
  • Completely comfortable working autonomously or within a team for project planning, communications to supporting teams/management
  • Worked on VMware Workstation 9.0 to test the packages and related tasks for package building Packaged applications are managed by Group Policy and Deployed by SCCM Tool Experience in deploying windows updates by using SCCM 2012 Deployed Domain controller using best practices (Lab/Dev/Prod)
  • Health, Patching, Security
  • Decommissioned Domain controller using proper due diligence, change controls, communications
  • Used VB Script and Wise Script to create custom actions Created MSTs for both the in-house applications and vendor MSIs to modify and package them as per the organizations packaging procedure manual Built Upgrades and Patches (MSP) according to the package requirement Experience in publishing the sequenced applications on Windows Server 2008 Microsoft APP-V Management Server to the defined groups in Active Directory Tested the application on client machine using APP-V in Admin Studio Accomplished Centralized distribution of packages using SCCM 2007 Domain and Local accounts, Cross domain authentications are managed by Active Directory Packaged applications are managed by Group Policy and Deployed by SCCM Tool Created domain controller build and decommission standard operating procedure manuals for lower tier support teams to follow
  • Wrote PowerShell scripts or VB scripts to automate nightly jobs
  • Solely responsible for closing critical tickets related to AD issue and provided outstanding customer service
  • Onsite client Management, Problem Solving, and support for the implemented packages

SCCM Admin / Application Packager

TechSpeed Inc
02.2016 - 12.2018
  • Used Install Shield Admin Studio on Windows 7 for repackaging applications and create transforms for Vendor MSI’s
  • Automate the applications for software distribution using Install shield
  • Repackaging foreign software installations with Admin Studio using Repackaging tool
  • Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc
  • For all Enterprise applications
  • Coordinate the packaging and deployment of applications to a distributed systems desktop environment
  • Experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches)
  • Experience in using tools like Orca to directly edit the MSI/Validating the MSI
  • Used debugging tools such as Procmon to debug application issues
  • Used SMS for deploying the packages
  • Created batch files and exe files for manual installs and used wrapper.exe for automated installs
  • Extensively worked with Orca to edit the MSI tables, Merge Modules
  • Created custom actions with in MSI to make the applications work according to the company standards
  • Tested the applications in the Lockdown environment before sending the application to QA
  • Created Transforms (MST) against vendor given MSI applications, according to the package requirement
  • Documenting the steps and procedures for all the applications according to the company standards
  • Interacting with the user to gather requirements and to test the application using remote assistance and online meeting
  • Sequencing applications onto Windows 7 using App-V
  • Created MSI packages using Citrix Installation packager in Citrix 4.0/4.5/5.0 Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode
  • Create automated MSI packages based on installation instructions provided by other technical resources (and customer requirements)
  • Interacted closely with project managers/users for the applications on a periodic basis to assess whether their expectations are being met in a satisfactory manner and address if any concerns
  • Provided guidance to customers around Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT)
  • Provided infrastructure and design guidance for setting up and maintaining SCCM environments
  • Provided Risk Assessment and remediation guidance for SCCM infrastructures
  • Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM.

SCCM Admin / Application Packager

AxisCades
07.2015 - 01.2016
  • Developed packages in Windows 7 Creating Windows Installer setup packages (.MSI) using Admin Studio 10.0 Responsible for Repackaging of foreign software installations for use in a new environment using Setup Capture Tool in Admin Studio
  • Created Wise Scripts and VB Scripts to make applications work and to meet the company standards
  • Created Custom Actions within MSI to make applications perform according to the requirements
  • Experience in Testing of the applications in the Lockdown environment before sending to the UAT
  • Created Transforms (MSTs) against vendor provided MSI applications, according to the package requirement
  • Written Wise Scripts and VB Scripts to make the applications work and to meet the company standards
  • Used Filemon, Regmon and Procmon tools for monitoring the files and registry keys accessed by the application, as part of troubleshooting
  • Used SMS for deploying the packages
  • Created batch files and exe files for manual installs and used wrapper.exe for automated installs
  • Extensively worked with Orca to edit the MSI tables, Merge Modules
  • Created custom actions with in MSI to make the applications work according to the company standards
  • Tested the applications in the Lockdown environment before sending the application to QA
  • Performed quality assurance analysis on all the packages before distributing them to production environment
  • Provided desktop support, Installed and configured XP workstations and laptops Documented the steps and procedures for all the applications according to company standards.

Education

Master of Science - Computer And Information Systems Security

Auburn University-Montgomery
Montgomery, AL
06.2022

Timeline

SCCM INTUNE Administrator

Regions Bank
01.2023 - Current

SCCM Admin / Application Packager

Archer Daniels Midland Company
07.2022 - 12.2022

System Administrator

Optum
01.2019 - 08.2021

SCCM Admin / Application Packager

TechSpeed Inc
02.2016 - 12.2018

SCCM Admin / Application Packager

AxisCades
07.2015 - 01.2016

Master of Science - Computer And Information Systems Security

Auburn University-Montgomery

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