Praveen Divatar
Food and beverage
New Orleans,LA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Front of House Server
Tujague's Restaurant
03.2024 - Current
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Front Server
Hotel Monteleone
06.2024 - 06.2025
- Enhanced customer satisfaction by providing efficient and courteous service during busy hours.
- Developed strong knowledge of the menu and ingredients, enabling accurate recommendations for guests with dietary restrictions or allergies.
- Demonstrated flexibility by working multiple roles within the restaurant when necessary – including bussing, and food running – to ensure optimal service for guests.
- Prepared tables promptly after guest departure, allowing for efficient table turnover during high-volume periods.
- Resolved customer complaints professionally and efficiently, resulting in increased customer retention.
- Maintained a clean and organized front-of-house area, ensuring a pleasant dining experience for guests.
Front Server
The Lalit Golf & Spa Resort
11.2022 - 02.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased repeat business through personalized attention given to each guest''s preferences and requests.
- Supported the bar staff by assisting with drink preparation and restocking supplies as needed.
- Resolved customer complaints professionally and efficiently, resulting in increased customer retention.
- Enhanced customer satisfaction by providing efficient and courteous service during busy hours.
Education
B.SC - Hotel Management
Gesto Culinary And Hospitality Academy
06.2015 - 05.2018
Skills
- Microsoft software
- Order taking
- Flexibility
- Allergy awareness
- Punctuality
- Professional appearance
- Clear speech
- Guest relations
- Sense of urgency
- Cleanliness
- Table setting
- Efficient service
- Personal hygiene
- Personal grooming
- Safe food handling
- Bussing
- Alcoholic beverage service
- Soft beverage service
- Cleaning and sanitizing
- Adaptable and flexible
- Reliable and responsible
- Conflict and complaint resolution
- Table bussing
- Order accuracy
- Transactions and cash handling
- Food running
- Guest relations management
Hobbies and Interests
- Gym
- Swimming
- Sketching
- Travel
- Cooking
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