SAI KUMAR
Atlassian/Jira Administrator
Naperville,Illinois
Summary
Highly skilled Atlassian/Jira Administrator with 9+ years of experience in managing Atlassian products and ecosystem. Proven track record in overseeing the implementation, customization, and administration of Jira software to meet organizational needs. Proficient in creating workflows, setting up custom fields, and managing user access and permissions. Adept at troubleshooting and resolving technical issues, as well as providing end-user support and training. Strong communication and collaboration skills, ensuring effective teamwork with cross-functional teams to enhance project management processes. A proactive problem solver with a deep understanding of agile methodologies and a passion for optimizing Jira for maximum efficiency.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Atlassian Engineer
NBCU
05.2023 - Current
- Migrated large scale enterprise Jira and confluence DC instances(hosted in AWS) to Atlassian Cloud Premium with minimal issues and with seem less user experiences.
- Independently handled all aspects of Atlassian migration i.e., user/group/SSO management, Jira data migration using JCMA, Confluence spaces migration with CCMA etc.,
- Configured numerous sandboxes for migration dry runs including production data refreshes and to meticulously handle production migration with minimal issues to proactively identify & fix migration issues.
- Migrated Jira/Confluence plugins/apps data to cloud with minimal impacts to Cloud either with JCMA/CCMA or vendor provided solutions.
- Authored and spearheaded operational and RACI process/technical documents needed for Atlassian migration and Post-migration support (run books).
- Implemented complex Jira workflows, custom fields, and screens for Agile and SCRUM software development teams resulting in improved team productivity and efficiency.
- Designed and engineered Jira integrations with other tools such as Confluence, Bitbucket/Git, and Jenkins, enhancing cross-functional collaboration and automation.
- Implemented and managed Jira Service Management, ensuring seamless incident and problem resolution processes along with its migration to Atlassian Cloud.
- Implemented SSO for Jira as Azure AD as IdP from scratch for on-prem and Jira/Confluence instances(with Atlassian Access).
- Trained and helped cross functional teams/users to adopt to the new Atlassian cloud features including authoring many technical how-to documents.
Jira Engineer and Administrator
BCBSIL
02.2020 - 03.2023
- Implemented complex Jira workflows, custom fields, and screens for Agile and SCRUM software development teams resulting in improved team productivity and efficiency.
- Administered Jira Data center instances across multiple projects, ensuring smooth operation, user access, and system maintenance.
- Customized Jira dashboards and reports for stakeholders, providing real-time visibility into project progress and performance metrics.
- Configured and maintained Jira plugins with complex requirements and automations like script runner, rich filters for Jira, Custom Feilds etc.
- Authored and Led technical design documentation of Atlassian products like operational runbooks.
- Implemented SSO for Jira as Okta as IdP from scratch for on-prem and Jira/Confluence instances(with Atlassian Access).
- Handled Jira migration between Jira server and Jira DC instances and from Jira DC to Jira cloud. Migrated confluence instances from on-prem to Atlassian cloud.
- Implemented and managed Jira Service Management, ensuring seamless incident and problem resolution processes.
- Collaborated with cross-functional teams to define and improve workflows and automations for efficient ticket management.
- Designed and engineered Jira integrations with other tools such as Confluence, Bitbucket/Git, and Jenkins, enhancing cross-functional collaboration and automation.
- Lead and delivered fully secure, single signon enabled 5+(on-prem and Saas) enterprise and Saas SDLC/Devops tools. Authorized best practices, how-to-docs and provided user trainings.
- Technical and operational ownership of Atlassian product suite - Jira DC and confluence.
- Implemented complex workflows, custom fields and Agile projects/dashboards.
Devsecops Tools Engineer
TMG Tech solutions
08.2017 - 01.2020
- Developed shell and Python/Jython scripting to automate CD pipelines to deploy and manage application configurations.
- Responsible for managing and maintaining Git repositories, including user access levels, branch management, and code merges.
- Implemented best practices for version control, including code reviews, conflict resolution, and branch workflows.
- Collaborated with development and operations teams to integrate security tools and processes, such as static code analysis(sonarqube), software composition analysis(whitesource), vulnerability scanning(Cloudguard), and container security(Cloudguard and Jfrog Xray), into the CI/CD pipeline.
- Developed and maintained CI pipelines using tools like Jenkins, Git, and AWS CodePipeline to automate software builds and ensure security best practices are implemented throughout the process.
Devops Engineer
Olenick and Associates
04.2015 - 06.2017
- Implemented and managed continuous integration and deployment pipelines using tools such as Jenkins, Git, Nexus and Docker.
- Collaborated with development teams to design and implement scalable and highly available infrastructure solutions on-prem RHEL servers and AWS using Jython scripts and docker.
- Monitored and optimized application performance and availability using tools such as Dynatrace ApyDynamics.
- Wrote REST based APIs using Java/Spring Boot to write middleware custom applications.
Education
Masters - Computer Science
Northern Illinois University
DeKalb, IL 01.2007 - 08.2008
Bachelors - Computer Science
Jawaharlal Technological University
08.2002 - 08.2006
Skills
- Jira DC and Jira Cloud
- Confluence, Jira Service Management
- Atlassian Tool Suite - Guard, Analytics, Rovo
- Atlassian migration tools - JCMA, CCMA
- SSO and IDM - Okta, Azure AD, Sailpoint
- Cloud - AWS and Azure
- Version Control - Github, Bitbucket, Gitlab
- Continuous Integration, Continuous Deployment - Jenkins, Docker
- DevSecops - Prisma, Sonarqube, Whitesource, CloudGuard
- Binary Management - Artifactory, Xray, Nexus
- Infrastructure - RHEL, Unix, Shell, Bash
- Programming Languages - Python, Java, Node
- Application Performance Monitoring - Dynatrace, ApyDynamics
- REST & SOAP APIs, JSON, Postman Suite, Spring Boot
Timeline
Atlassian Engineer
NBCU
05.2023 - Current
Jira Engineer and Administrator
BCBSIL
02.2020 - 03.2023
Devsecops Tools Engineer
TMG Tech solutions
08.2017 - 01.2020
Devops Engineer
Olenick and Associates
04.2015 - 06.2017
Masters - Computer Science
Northern Illinois University
01.2007 - 08.2008
Bachelors - Computer Science
Jawaharlal Technological University
08.2002 - 08.2006
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