Heather Phillips
Trust & Safety Content Reviewer
Omaha,NE
Preferred Name:
I prefer to go by the name Sai.
Languages
English
Native/ Bilingual
German
Limited
Japanese
Limited
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
3
3
Trust & Safety Company Social Platform
4
4
Independent Health Care Provider
23
23
Listed Certifications - and many more
Work History
Trust & Safety - Content Reviewer
Accenture
Omaha, NE
09.2022 - Current
- Ensured compliance with company policies.
- Ensured data integrity in reviewed content.
- Validated data through reliable reference resources.
- Conducted regular monitoring of social media platforms for inappropriate content.
- Maintained strict adherence to safety measures while handling critical data.
- Formulated procedures to prevent inappropriate posts on business digital platforms.
- Analyzed user profiles, videos, and text-based content.
- Monitored and mitigated potential security threats.
- Implemented advanced software with AI-powered profanity filters to eliminate harmful content.
Marketing Assistant
Goodwill Inc
Omaha, NE
04.2021 - 09.2022
- Maintained Goodwill Omaha's brand standards.
- Implemented effective communication strategies across multiple projects.
- Develop brochures, flyers, and other print materials.
- Analyzed audience segments to identify distinct needs and emotions.
- Implemented marketing strategies to engage target audiences.
- Authored diverse content such as blog posts, success stories, and internal newsletters.
- Monitored performance metrics across marketing campaigns using analytics platforms.
- Provided timely responses to customer questions through various channels.
- Created content tailored for different media channels.
- Tracked key metrics and developed spreadsheets and data models.
Marketing Intern
Goodwill Inc
Omaha, NE
02.2020 - 04.2022
- Created content and promotional materials for multiple campaigns.
- Formulated effective social media plans to boost user interaction.
- Created strategic plans for market product launches.
- Joined brainstorming sessions to generate campaign ideas with marketing team.
- Tracked online discussions about brand and product.
- Worked with designers to develop visuals for campaigns.
- Maintained updated website content with regular copywriting.
- Oversaw social media profiles, ensuring active engagement.
- Examined sales data to evaluate product success and pinpoint improvement opportunities.
- Researched interesting and relevant content to capture interest and improve site traffic.
Education
High School Diploma -
YouthBuild AmeriCorps Training Program
Omaha, NE12-2021
Skills
- Social media content creation and publishing
- Social media campaign management
- Adobe Creative Suite
- Creative Thinking
- Proofreading abilities
- Stress Tolerance
- Basic computer skills
- Attention to detail
Certification
- General Educational Development Diploma, June 29, 2021
- YouthBuild AmeriCorps Training Program, Goodwill Industries, Inc., Dec. 10, 2021
- NCS First Aid CPR & AED Certificate, Feb. 25, 2020
- Occupational Safety and Health Administration Certificate, Feb. 14, 2020
- Facebook Social Media Marketing Professional Certificate, Dec. 1, 2021
- FY24 Trust Code
- FY24 Information Security Fundamentals
- Marketing: Copywriting for Social Media
- Video Editing Fundamentals
- Social Media Marketing: Strategy and Optimization (2020)
- Social Media Marketing Foundations (2020)
- Social Media Marketing: Managing Online Communities
Many more...
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 7 in the development of Color of the Week.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Social Media Digital Marketing
Trust & Safety for Social Platforms
Creative Writing, Proof Reading
Drawing, Designing Digital Content
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Flexible work hoursCompany CulturePaid time offTeam Building / Company RetreatsCareer advancementWork-life balanceWork from home optionHealthcare benefitsPaid sick leaveAffiliations
- I embrace change and see it as a chance for growth.
- I am in control of my emotions and can shift my perspective.
- Mistakes are stepping stones to my growth and success.
- I am capable of overcoming challenges and growing from them.
- Every day is an opportunity to learn and improve.
Software
Facebook Ads Manager
Adobe Creative Suite
HubSpot
Hootsuite
Google Analytics
Canva
WordPress
Typeform
Google Ads
Instagram Insights
Wix
Quote
If you don't like the hand that fate has delt you with, fight for a new one!
Naruto Uzumaki
Timeline
Trust & Safety - Content Reviewer
Accenture
09.2022 - Current
Marketing Assistant
Goodwill Inc
04.2021 - 09.2022
Marketing Intern
Goodwill Inc
02.2020 - 04.2022
High School Diploma -
YouthBuild AmeriCorps Training Program
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