Sai-Vonna Jeter
Owings Mills,MD
Summary
Hardworking and reliable. With strong ability in customer service. Highly organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Maryland Vascular Specialist
Owings Mills , MD
04.2022 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Answered customer inquiries regarding billings, payments, account status.
CNA
Greater Baltimore Medical Center, GBMC
Towson, MD
12.2020 - 03.2022
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Participated in educational programs designed to improve knowledge of health care practices.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
Administrative Assistant
Manor Care
Towson, MD
01.2018 - 11.2020
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Shift Lead
Rite Aid
Reisterstown, Maryland
07.2016 - 11.2018
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Created weekly staff schedules to ensure adequate coverage.
- Ensured that all safety protocols were followed at all times.
- Identified opportunities for operational improvements and communicated them to management.
- Conducted regular inventory checks to maintain accurate stock levels.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Education
CNA Certification - Nursing
The Soul Of Medicine
Baltimore, MD11-2020
High School Diploma -
Owings Mills High School
Owings Mills, MD06-2016
Timeline
Patient Care Coordinator
Maryland Vascular Specialist
04.2022 - Current
CNA
Greater Baltimore Medical Center, GBMC
12.2020 - 03.2022
Administrative Assistant
Manor Care
01.2018 - 11.2020
Shift Lead
Rite Aid
07.2016 - 11.2018
CNA Certification - Nursing
The Soul Of Medicine
High School Diploma -
Owings Mills High School
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