SAIA EVANS
Orlando
Summary
I am a customer -focused professional with experience in retail , marketing and sales. I’m also a professional armed security guard. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Security Officer
Rattlesnake Security
Orlando
01.2024 - Current
- Monitored assigned property to ensure safety of staff, visitors, and assets
- Conducted routine patrols of buildings and surrounding areas
- Observed, documented, and reported suspicious activity according to company protocols
- Maintained a visible security presence to deter theft, vandalism, and unauthorized access
- Assisted with access control and ensured only authorized individuals entered the premises
- Communicated clearly with supervisors and team members regarding incidents and site conditions
- Followed all safety procedures and company policies at all times
Customer Service Representative
Walmart
Orlando
04.2023 - 04.2024
- Assisted customers with product inquiries and service-related
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma - GED
Jones High School
Skills
- Observation & Attention to Detail
- Incident Reporting
- Access Control
- Customer Service & Communication
- Cash Handling
- Conflict Awareness
- Team Collaboration
- Following Safety Procedures
- Safety procedures
- Team collaboration
- Food preparation
- First aid training
- Supply restocking
- Cleaning and sanitizing
- Basic accounting
Timeline
Security Officer
Rattlesnake Security
01.2024 - Current
Customer Service Representative
Walmart
04.2023 - 04.2024
High School Diploma - GED
Jones High School