SAIA LEICHTER

• Welcomed 100+ customers per shift in fast-paced environment, optimizing table turnover and guest flow, cleared and reset 40 tables per shift to minimize turnover time while enhancing customer satisfaction
• Handled 100+ phone calls and processed 50+ customer orders per shift, ensuring smooth to-go and delivery experience by managing inquiries, addressing order modifications, coordinating with front-of-house team
• Onboarded 10 new employees through hands-on instruction in customer service protocols, food preparation standards, order accuracy, enhancing staff effectiveness

Shadowed a board-certified plastic surgeon in both clinical and surgical settings, observing a variety of procedures and gaining exposure to patient care workflows. Participated in patient consultations and interviews, observed pre- and post-operative evaluations, and developed a better understanding of physician-patient communication, surgical techniques, and professionalism in a medical setting.

• Observed patient consultations and treatment plans during shadowing sessions.
• Assisted in preparing examination rooms for patient visits and procedures.
• Engaged with patients to gather medical histories and understand their concerns.

• Assisted educators in planning and implementing engaging lesson activities.
• Facilitated positive student interactions to enhance classroom management.
• Organized educational materials and supplies for effective learning environments.
• Collaborated with staff to develop inclusive programs for diverse learners, promoting engagement.
• Followed directions from supervisors and completed tasks within appropriate timeframe.
• Collaborated with other volunteers to create a positive work environment.
• Coordinated preparation, setup, and breakdown of community and public events to ensure smooth execution.