SAI MUDDAGOUNI
Summary
· 4x Salesforce Certified Administrator/Developer with over 2 years of experience in customizing, implementing, and maintaining Salesforce solutions, including custom objects, fields, Page layouts, workflows, validation rules, approval processes, reports and dashboards.
· Proficient in Apex (classes, triggers) and Visualforce for custom functionality, with expertise in Lightning Web Components (LWC) and SOQL/SOSL for effective data manipulation within governor limits.
· Skilled in integrating Salesforce with SOAP and REST APIs, and proficient in using Salesforce Data Loader for data migration, import, and export tasks.
· Experienced in using Process Builder to automate business processes and enhance operational efficiency.
· Strong experience in managing user security, access, and permissions through profiles, roles, and permission sets on both Sandbox and Production environments.
· Proficient in using tools like Workbench and Salesforce Inspector for troubleshooting and optimizing Salesforce workflows.
· Hands-on experience managing Partner Communities to foster collaboration and enhance user engagement.
Overview
4
4
Certification
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Salesforce Administrator/Developer
IMedWorks
09.2022 - Current
•• Developed and implemented batch processes to handle high volumes of patient and doctor data, utilizing ETL tools for nightly data integration from the healthcare database.
• Configured and customized Salesforce objects, validation rules, and automated workflows to support patient management, including appointment tracking, check-ins, and doctor scheduling.
• Generated detailed reports on patient appointments, categorized by department (e.g., Cardiology, psychiatry, pediatrics), providing healthcare administrators with actionable insights.
• Integrated Microsoft Outlook with Salesforce to synchronize doctor availability with patient appointments, enhancing scheduling efficiency and reducing booking conflicts.
• Managed data migration using Salesforce Data Loader and set up role hierarchies to enable region-based task assignments, allowing receptionists and coordinators to manage patient follow-ups efficiently.
• Provided support to healthcare administrators for monitoring reports and metrics, empowering front-desk staff to handle appointment updates and outreach through automated workflows.
• Proposed Salesforce Scheduler as a future enhancement to streamline appointment workflows, addressing current scheduling bottlenecks and improving patient access.
Education
Bachelor of Engineering - Information Technology
Osmania University
08.2018 - 05.2022
Skills
CRM - Salesforce CRM, Lightning, Forcecom
Web Technologies - Visualforce, LWC, HTML, CSS,
Languages - JavaScript, Apex, SOQL
IDE Environments- Data loader, Eclipse IDE, SQL Developer, VS code, Salesforce developer console
Certification
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform Developer 1
- Salesforce Certified AI Associate
Timeline
Salesforce Administrator/Developer
IMedWorks
09.2022 - Current
Bachelor of Engineering - Information Technology
Osmania University
08.2018 - 05.2022
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