Summary
Overview
Work History
Education
Skills
Timeline
Generic

SaiArun Lauer

Cloverdale,IN

Summary

Versatile administrative professional with over 20 years of experience in office

management and customer service. Proven ability to handle confidential documents,

improve workflow efficiencies, and provide excellent client relations. Adept at using

Microsoft Excel and other office software to enhance productivity and accuracy. Seeking

to leverage skills in a new administrative role.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

31
31
years of professional experience

Work History

Administrative Assistant

DHL Supply Chain
Mooresville, IN
08.2023 - Current
  • - Managed office supplies and coordinated mailings, maintaining inventory and ensuring efficient operations.
    - Entered and processed data accurately into spreadsheets and databases for management review.
    - Provided administrative support to executive teams, including scheduling, meeting coordination, and travel arrangements.
    - Facilitated effective communication within departments by handling correspondence and inquiries professionally.
    - Supported customer service efforts by resolving issues and providing information on company products and services.

Returns

DHL Supply Chain
Mooresville, IN
11.2022 - Current
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals.
  • Checked packaging to verify good quality, no damage and acceptable appearance.
  • Leveraged computer, RF and powered equipment to put away and pull orders.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Customer Service Representative

West Telemarketing
San Antonio , TX
05.2005 - 05.2007
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Assistant Manager

Sonic Drive In San Antonio
San Antonio, TX
05.2001 - 06.2003
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
  • Organized working processes between department supervisors cutting wasted time and materials.
  • Followed General Manager advice to improve leadership and supervisory skills.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Assisted with hiring of new employees by verifying references and prior employment.
  • Managed new hire trainings and onboarding to keep all employees aware of company policies and procedures.
  • Worked closely with store manager to maintain day-to-day operations Coordinated work of team of 5 to 10 employees to help each team member carry out accurate work.

Assistant Supervisor

Na
San Antonio, TX
04.2000 - 05.2001
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Filed paperwork and submitted reports to upper management.
  • Oversaw employee supervision, client satisfaction, contract management and daily work.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Increased volume of work while maintaining high level of accuracy and quality.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Complied with company policies, objectives and communication goals.
  • Reviewed completed work to verify consistency, quality and conformance.

Secretary's Assistant

All Pro Plumbing And Heating
San Antonio, TX
07.1997 - 04.2000
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Initiated correspondence for signature by supervisory or professional staff.
  • Answered phones, responding to general requests or escalating difficult and sensitive situations.
  • Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets.
  • Received and screened visitors and telephone calls for personnel and management staff.
  • Facilitated office communication by receiving, opening and routing mail and distributing correspondence.
  • Leveraged computer to develop and manage databases and files.
  • Arranged meetings by notifying attendees, reserving rooms and making lodging or meal arrangements.
  • Conferred with management to obtain support and approval.
  • Proofread and checked materials for accuracy, completeness and compliance with policies and regulations.
  • Utilized computer software to type and prepare drafts or finished documents.
  • Researched and assembled information to process data or prepare reports.
  • Exercised administrative skills to perform technical or specialized office support work.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Secretary's Assistant

Sterling Mortgage
San Antonio, TX
03.1996 - 07.1997
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Answered phones, responding to general requests or escalating difficult and sensitive situations.
  • Assisted with routine projects by typing, calculating and coordinating documents or spreadsheets.
  • Received and screened visitors and telephone calls for personnel and management staff.
  • Leveraged computer to develop and manage databases and files.
  • Arranged meetings by notifying attendees, reserving rooms and making lodging or meal arrangements.
  • Utilized computer software to type and prepare drafts or finished documents.
  • Researched and assembled information to process data or prepare reports.
  • Exercised administrative skills to perform technical or specialized office support work.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Responded to customer issues to provide immediate resolution and improve retention.

Customer Service Representative Agent

CPS Energy
San Antonio, TX
06.1994 - 03.1996
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Improved customer service wait times to mitigate complaints.

Education

Associate Accounting - Accounting

Career Point College
San Antonio, TX
07.1997

High School Diploma -

South San West Campus
San Antonio, TX
06.1991

Associate of Arts - Accounting And Finance

Career Point College
San Antonio, TX

Skills

  • Customer relations
  • Time Management
  • Office administration
  • Spreadsheet development
  • Data processing
  • Schedule management
  • Billing and invoicing
  • File and data retrieval systems
  • Data entry documentation
  • Memo preparation
  • Mail management
  • Cash deposit preparation
  • Scheduling and calendar management
  • Multi-line phone systems
  • 10-key proficiency
  • Excel spreadsheets
  • Meeting planning
  • Problem Resolution
  • Issue resolution
  • Scanner operations
  • Training and mentoring
  • Merchandise restocking
  • Compensation/payroll
  • Personnel records management
  • HR policies
  • Human resources administration
  • Personnel records maintenance
  • Post-hire check-ins
  • Mail handling
  • Administrative assistance
  • Payroll administration
  • Employee relations
  • Maintaining files
  • New hire orientation

Timeline

Administrative Assistant

DHL Supply Chain
08.2023 - Current

Returns

DHL Supply Chain
11.2022 - Current

Customer Service Representative

West Telemarketing
05.2005 - 05.2007

Assistant Manager

Sonic Drive In San Antonio
05.2001 - 06.2003

Assistant Supervisor

Na
04.2000 - 05.2001

Secretary's Assistant

All Pro Plumbing And Heating
07.1997 - 04.2000

Secretary's Assistant

Sterling Mortgage
03.1996 - 07.1997

Customer Service Representative Agent

CPS Energy
06.1994 - 03.1996

Associate Accounting - Accounting

Career Point College

High School Diploma -

South San West Campus

Associate of Arts - Accounting And Finance

Career Point College

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SaiArun Lauer