SAI CHARAN REDDY YERVA
Dublin
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
4
4
years of professional experience
Work History
Machine Learning Data Associate
Amazon Development Center
08.2020 - 11.2022
- As a Machine learning data associate, I am responsible for researching and delivering high-quality data for internal and external customers
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Digital Interaction Executive
[24]7.ai Customer Private Limited
10.2018 - 07.2020
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Supported coworkers during peak periods by managing overflow chats as needed to maintain optimal service levels for all customers served.
- Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.
- Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
Education
Master of Science - Business Analytics
Franklin University
12-2024
Master of Business Administration - Finance
Siddhartha Institute of Business Management
01.2021
Bachelor of Commerce - Computer Applications
Avinash Degree College
01.2018
Higher Secondary -
Master Minds
01.2015
Secondary -
Sai Srinivasa Brilliant Grammar High School
01.2013
Skills
- Excel functions
- SQL and databases
- Data and analytics
- Microsoft power BI
- Data modeling
- Database management
- Financial management
- Python programming
Personal Information
Date of Birth: 04/24/98
Languages
English
Hindi
Telugu
Timeline
Machine Learning Data Associate
Amazon Development Center
08.2020 - 11.2022
Digital Interaction Executive
[24]7.ai Customer Private Limited
10.2018 - 07.2020
Master of Business Administration - Finance
Siddhartha Institute of Business Management
Bachelor of Commerce - Computer Applications
Avinash Degree College
Higher Secondary -
Master Minds
Secondary -
Sai Srinivasa Brilliant Grammar High School
Master of Science - Business Analytics
Franklin University
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