Summary
Overview
Work History
Education
Skills
Timeline
Generic

Said Ahmed

Columbus

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with both employees and customers. Seasoned Operations Manager and talented leader with 5 years of management experience applying exceptional planning and problem-solving abilities toward enhancing efficiency and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of emotional intelligence, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach.

Overview

7
7
years of professional experience

Work History

Operations Manager

FedEx Ground
2021.10 - Current

Area Manager

FedEx Ground
2020.08 - 2021.09
  • Conducted training sessions to educate employees on best practices and procedures.
  • Supervised 10 Operations Managers on a Preload
  • Built strong relationships with not only operations staff but Independent Service Providers
  • Compiled and analyzed data to determine approaches to improve performance and local service.

Operations Manager

FedEx Ground
2018.07 - 2020.07
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed anywhere from 25-75 employees all around the building

Lead Parcel Sorter

FedEx Ground
2017.04 - 2018.06
  • Provided Operations Manager support in running multiple areas of the building
  • Filled out and engineered the load ends daily in place of my operations manager.
  • Implemented processes and trackers in order to evaluate package handlers.

Education

No Degree - Business Administration And Management

Columbus State Community College
Columbus, OH

High School Diploma -

Groveport Madison High School
Groveport, OH
06.2015

Skills

  • Data Analysis
  • Process Improvement
  • Performance Monitoring
  • Interpersonal Communication
  • Planning and Implementation
  • Operations Oversight
  • Team Leadership
  • Engineering

Timeline

Operations Manager

FedEx Ground
2021.10 - Current

Area Manager

FedEx Ground
2020.08 - 2021.09

Operations Manager

FedEx Ground
2018.07 - 2020.07

Lead Parcel Sorter

FedEx Ground
2017.04 - 2018.06

No Degree - Business Administration And Management

Columbus State Community College

High School Diploma -

Groveport Madison High School
Said Ahmed