
Assistant Manager with expertise in staffing, KPI-driven operations, and committed delivering exceptional customer experiences. Seeking a position which helps me leverage my leadership and talent development skills.
• Managed weekly schedules for a 22-member Fitness Attendant team, ensuring proper coverage to elevate customer experience.
• Sourced, interviewed, and hired candidates based on business needs, achieving strong staff retention.
• Led monthly team meetings to promote workplace culture, staff well-being, and building inter-department relations.
• Collaborated with an HR cohort on a 10-week project analyzing contractor-to-full-time conversion strategies in the technology department.
• Conducted research and engaged with HR professionals to support data-driven recommendations aimed at cost savings.
• Created three one-page visual guides showing the immigration process for converting overseas contractors to full-time employees, simplifying complex information for managers.