Said Roman Rodriguez
Davenport,FL
Summary
Said has a proven professional driving revenue growth and delivering exceptional customer service. Strong background in sales and customer service development. Adept at building and nurturing client relationships to maximize business opportunities. Recognized for identifying and capitalizing on market trends, consistently exceeding sales targets while maintaining high customer satisfaction. Committed to continuous improvement, staying updated on industry best practices, and leveraging innovative strategies for business success.
Overview
11
11
years of professional experience
Work History
Guest Relations Manager
Loews Hotels
08.2023 - 07.2024
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Coordinated room upgrades or complimentary amenities when appropriate to exceed guest expectations without compromising revenue goals.
- Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
- Motivated and rewarded employees to improve engagement.
Retail Sales Manager
Novus
10.2018 - 08.2023
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
Housekeeping Coordinator
Walt Disney World Resort
09.2013 - 10.2018
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Addressed customer feedback and complaints to maximize satisfaction.
Education
Degree - Business Administration And Management
Inter American University of Puerto Rico Aguadilla
Aguadilla, PR07.2013
Skills
- Business operations organization
- Customer oriented
- New product demonstration
- Guest relations
- Negotiations expert
- Business budgeting and revenue oriented
- Quality improvements
- Technological
- Self motivated and team builder
- Bilingual
- Leadership communication skills
Timeline
Guest Relations Manager
Loews Hotels
08.2023 - 07.2024
Retail Sales Manager
Novus
10.2018 - 08.2023
Housekeeping Coordinator
Walt Disney World Resort
09.2013 - 10.2018
Degree - Business Administration And Management
Inter American University of Puerto Rico Aguadilla
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