Said Saidi
Woodbridge,VA
Summary
Dynamic professional with extensive experience at Etisalat, excelling in customer service and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at record management and order processing, consistently identifying opportunities for operational improvements to drive efficiency and elevate service quality.
Overview
5
5
years of professional experience
Work History
Protection Assistance
IOM
Qatar, Doha
07.2024 - 02.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with administrative tasks such as filing paperwork, preparing documents.
- Provided customer service support such as responding to inquiries and resolving complaints.
- Assisted in the implementation of security protocols and procedures.
- Provided friendly and professional assistance to employees, visitors and customers.
- Developed and maintained relationships with families, community resources, and other stakeholders to provide appropriate services.
- Conducted initial assessments for child abuse or neglect cases.
- Created safety plans for children in need of protection from abuse or neglect.
Call Center Representative
Etisalat
Afghanistan, Kabul
09.2022 - 07.2024
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained detailed records of customer interactions and transactions for future reference.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Offered additional products or services to enhance customer experience.
- Attended regular training sessions on updates and changes within the industry or organization.
Administrative Manager
Aram Science Institute
Afghanistan, Kabul
04.2020 - 08.2022
- Managed inventory of supplies used by teachers and administrators.
- Provided assistance to teachers in creating lesson plans, tracking student performance, and preparing reports.
- Prepared documents for meetings, including agendas, handouts, and other materials required by administrators.
- Monitored attendance records for all students enrolled in the Institute.
- Performed administrative tasks such as filing, photocopying, scheduling appointments.
- I attended the institute board meetings to take notes on important decisions made.
- Processed tuition payments and collected fees from students.
- Created presentations for use during staff meetings or parent-teacher conferences.
- Developed marketing strategies to promote new educational programs.
- Managed administrative operations, purchase orders, quotations, time sheets and expense sheets.
Education
High School Diploma -
Ariana Bakhtar High School
Kabul - Afghanistan12-2019
Skills
- Customer service
- Call handling
- Record management
- Order processing
- Complaint resolution
- Knowledge base utilization
- Effective communication
- Problem solving
Languages
English
Professional
Dari
Full Professional
Pashto
Native/ Bilingual
Timeline
Protection Assistance
IOM
07.2024 - 02.2025
Call Center Representative
Etisalat
09.2022 - 07.2024
Administrative Manager
Aram Science Institute
04.2020 - 08.2022
High School Diploma -
Ariana Bakhtar High School