Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saida beji

DeLand,United States

Summary

Proven leader in retail management, notably with H&M Hennes & Mauritz, where I spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Expert in inventory control and customer service, my strategic approach led to surpassing sales targets through effective team motivation and leadership. Achievements include implementing innovative training programs, resulting in a marked increase in team performance and customer loyalty.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

10
10
years of professional experience

Work History

Online Reseller

AMS Core
07.2024 - Current
  • Monitored customer reviews and feedback to identify areas for improvement in product quality or service, taking corrective action as needed to maintain high standards of excellence.
  • Conducted thorough competitor analysis regularly to stay informed about industry trends and developments that might impact business operations or strategy decisions.
  • Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
  • Continuously expanded product knowledge through research and training opportunities, ensuring the ability to provide expert advice on a diverse range of items offered for sale.
  • Optimized product listings for enhanced visibility in online marketplaces, resulting in increased sales volume.
  • Implemented efficient inventory management systems to maintain accurate stock levels and minimize losses due to obsolescence or damage.
  • Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.

Department Manager

H&M Hennes & Mauritz
10.2022 - 03.2024
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Enhanced department visibility by leading development of new online presence, including revamped website and social media engagement.
  • Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.

Sales Manager

SPARC Group LLC 'Nautica'
09.2021 - 10.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Acting Store Manager

True Religion Jeans
07.2019 - 10.2021
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Store Manager

Elegant Beauty Supplies
01.2015 - 04.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Approved regular payroll submissions for employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Bachelor of Arts - Design Product

Arts Et Metiers- Beaux Arts
Tunisia
09-2005

Skills

  • Customer response
  • Training and mentoring
  • Inventory control
  • Team building and leadership
  • Team motivation
  • Customer service

Languages

Arabic
Native or Bilingual
French
Native or Bilingual

Timeline

Online Reseller

AMS Core
07.2024 - Current

Department Manager

H&M Hennes & Mauritz
10.2022 - 03.2024

Sales Manager

SPARC Group LLC 'Nautica'
09.2021 - 10.2022

Acting Store Manager

True Religion Jeans
07.2019 - 10.2021

Store Manager

Elegant Beauty Supplies
01.2015 - 04.2019

Bachelor of Arts - Design Product

Arts Et Metiers- Beaux Arts

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Saida beji