Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saida Hussein

San Diego,CA

Summary

Dedicated and compassionate professional with diverse experience across behavioral therapy, scheduling coordination, customer service, and caregiving for individuals with special needs. Proven ability to support individuals with developmental disabilities through Applied Behavior Analysis (ABA) and personalized care plans. Strong organizational skills developed through senior scheduling roles, paired with excellent communication and problem-solving abilities from years in customer-facing positions. Committed to providing empathetic, efficient, and high-quality support in both clinical and administrative settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Behavior Therapist

Creative Solutions for Hope
03.2025 - Current
  • • Provide Applied Behavior Analysis (ABA) therapy to children with autism spectrum disorder and related developmental disabilities.
  • • Implement individualized treatment plans to teach verbal, social, and educational skills in home and community settings.
  • • Collaborate with supervisors and families to monitor client progress and adjust strategies as needed.
  • • Participate in ongoing training to maintain and enhance therapeutic skills.

Senior Scheduler

Fastaid Transport
05.2023 - 03.2025
  • Resolved scheduling conflicts proactively to minimize delays and maintain strong relationships with clients and partners.
  • Generated detailed progress reports regularly, providing valuable
    insights into project status for senior management.
  • Collaborated closely with project managers to align schedules with overall project goals and objectives.
  • Developed customized scheduling templates to streamline procedures
    and enhance efficiency across projects.

Customer Service Representative

Alaska Airlines
11.2019 - 05.2023
  • Deliver high-quality customer experience to passengers throughout the check-in and boarding process and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight, and travel complications
  • Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding
  • Build relationships with customers, utilizing de-escalation techniques to resolve passenger issues calmly and professionally, and maintain a 93% customer satisfaction rating
  • Identify solutions to boarding issues and complications, field inquiries from passengers, and provide hotel and meal accommodations due to flight delays and cancellations

Caregiver, Special Needs

Private Client
08.2017 - 04.2020
  • Provided non-medical care services for the elderly and disabled
  • Patients with mental and physical impairments were under close supervision
  • Other duties include: house cleaning, meal preparation, laundry, grocery shopping, and other personal care support.

Education

Bachelor of Arts - Public Health

San Diego State University
San Diego, CA
12-2025

High School Diploma -

Mount Miguel High School
Spring Valley, CA
06-2014

Skills

  • Able to multitask in a fast-paced work environment
  • Able to coordinate and maintain schedules
  • Able to design and implement educational programs and activities
  • Able to provide emotional support for marginalized populations
  • Strong leadership skills
  • Data collection techniques
  • Relationship building

Certification

  • BCBA - Board Certified Behavior Analyst
  • First Aid/CPR Certified

Timeline

Behavior Therapist

Creative Solutions for Hope
03.2025 - Current

Senior Scheduler

Fastaid Transport
05.2023 - 03.2025

Customer Service Representative

Alaska Airlines
11.2019 - 05.2023

Caregiver, Special Needs

Private Client
08.2017 - 04.2020

Bachelor of Arts - Public Health

San Diego State University

High School Diploma -

Mount Miguel High School

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Saida Hussein