Saida Perez
Jamaica,NY
Summary
Outgoing and motivated staffing professional seeking a challenging position to utilize my strong interpersonal and organization skills to increase company assets.
Professional with strong background in member services, prepared to drive positive experiences and solutions. Proven ability to communicate effectively, manage inquiries, and resolve issues efficiently. Strong focus on teamwork, adaptability, and achieving results. Skilled in customer relationship management, problem-solving, and multitasking. Reliable and flexible, ensuring seamless service delivery in dynamic environments.
Skilled member services management professional offering expertise in enrollment and benefits interpretation. 4 years in customer service support and team leadership positions.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Centers Plan for Healthy Living
01.2021 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
CASHIER-SUPERVISOR
PLS CHECK
10.2020 - Current
- Monitor employees' work levels and review work performance
- Sort, count, and wrap currency and coins.
- Assist customers by providing information and resolving their complaints
- Supervise others and provide on-the-job training.
- Receive and count large amounts of currency and also stock items and record data manually or using the computer
Appointment Scheduler
TellyHealth
03.2024 - 07.2025
- Acted as first point of contact and set appointments for prospective clients.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
BRAND REPRESENTATIVE
ABERCROMBIE AND FITCH KIDS
09.2020 - 04.2021
- Greet customers with respect.
- Compute sales prices total purchases and receive and process cash or credit card.
- Maintain knowledge of currents sales and promotions, policies regarding payment and exchanges.
- Guide customers in choosing items that reflected personal style and shape.
CASHIER
FEEL BEAUTY SUPPLY
10.2018 - 09.2019
- Received and process payments by cash, credit card, Apple/Google Pay transactions
- Refund items in the form of cash or credit
- Provided exceptional customer service.
- Answer customers' questions, and provide information on the policy.
- Calculated total payments received during a time period.
- Maintained clean and orderly checkout areas.
LECTOR & YOUTH LEADER
PRESENTATION OF THE BLESSED VIRGIN MARY
06.2012 - 09.2013
- Working with children ages 5-13 and the youth ages 14-18
- Giving instructions
- Translating for parents (English & Spanish)
- Making sure everything is organized and ready for mass
- Reading the Bible for mass (English & Spanish)
CASHIER
FINE FAIR
06.2012 - 09.2012
- Check prices and give directions to the customers on different types of items that they would need.
- Bag the items of the customers
Education
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THOMAS A EDISON CAREER AND TECHNICAL HIGH SCHOOL
03.2015
Skills
- Excellent written and verbal communication skills
- Confident, articulate, and professional speaking abilities (English and Spanish)
- Speaking in public, to groups, or via electronic media
- Excellent skills in Microsoft Word, Excel, Outlook and Salesforce
- Very responsible, courteous and always on a timely manner
- Customer service
- Call center experience at least for 4 years
- Workflow optimization
Languages
Spanish
Native or Bilingual
Timeline
Appointment Scheduler
TellyHealth
03.2024 - 07.2025
Member Service Representative
Centers Plan for Healthy Living
01.2021 - Current
CASHIER-SUPERVISOR
PLS CHECK
10.2020 - Current
BRAND REPRESENTATIVE
ABERCROMBIE AND FITCH KIDS
09.2020 - 04.2021
CASHIER
FEEL BEAUTY SUPPLY
10.2018 - 09.2019
LECTOR & YOUTH LEADER
PRESENTATION OF THE BLESSED VIRGIN MARY
06.2012 - 09.2013
CASHIER
FINE FAIR
06.2012 - 09.2012
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THOMAS A EDISON CAREER AND TECHNICAL HIGH SCHOOL
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