Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saida Reaves

Brooklyn,US

Summary

Dedicated healthcare professional with extensive experience in managing patient inquiries and providing exceptional support in diverse healthcare environments. Strong communication skills and a deep sense of empathy facilitate prompt issue resolution, ensuring high levels of patient satisfaction. Well-versed in healthcare protocols and procedures, contributing to streamlined service delivery and enhanced operational efficiency. Committed to fostering a positive patient experience through attentive care and proactive problem-solving.

Overview

15
15
years of professional experience

Work History

Clerical Associate

NYC Health + Hospitals
05.2023 - Current
  • Coordinate 50+ daily appointments, enhancing clinic efficiency and patient access.
  • Manage 75+ weekly inquiries, boosting patient satisfaction through effective communication.
  • Enhance care coordination by collaborating with healthcare teams for accurate documentation.
  • Strengthen team relationships, ensuring seamless communication and improved patient care.
  • Analyze call patterns to optimize response strategies and enhance service quality.

College Assistant

Brooklyn College
12.2015 - 04.2023
  • Supported event planning logistics such as room reservations, catering arrangements and promotional materials creation; contributed to successful execution of conferences and seminars.
  • Served as an intermediary between faculty members and administration, resolving conflicts or concerns efficiently.
  • Conducted research and compiled data for various college initiatives, aiding in informed decision-making processes.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.

Security Guard

Various Employers
01.2011 - 01.2015
  • Ensured safety by monitoring premises, fostering a secure environment for all.
  • Implemented access controls, reducing unauthorized entries and boosting security.
  • Conducted safety audits, identified vulnerabilities, and recommended improvements.
  • Coordinated with law enforcement during incidents for swift resolution.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.

Sales Associate

Ricky’s NYC
08.2013 - 11.2013
  • Assisted customers, boosting sales through personalized service and product knowledge.
  • Resolved customer inquiries, enhancing satisfaction and repeat business.
  • Collaborated with team, achieving daily sales targets and improving store performance.
  • Maintained organized displays, increasing product visibility and customer engagement.
  • Processed transactions efficiently, ensuring accurate cash handling and reduced errors.

Administrative Assistant

Metro Club Pros
04.2012 - 12.2012
  • Managed data entry, ensuring precise records and efficient reporting.
  • Facilitated office tasks, boosting team efficiency and workflow.
  • Enhanced visitor interactions at the front desk, improving organizational image.
  • Optimized data processes, cutting processing time for quicker information access.

Apprentice Cafeteria Worker

Board of Education
06.2011 - 09.2011
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Prepared worksite by setting up required tools and supplies.

Education

High School Diploma -

Boys And Girl High School
Brooklyn, NY
06.2010

Skills

  • Virtual administrative assistance
  • Electronic medical records management
  • Effective scheduling coordination
  • Proficient in Microsoft Office Suite
  • Proficient in Google Workspace
  • Understanding of HIPAA regulations
  • Accurate data entry
  • Document transmission via fax

Timeline

Clerical Associate

NYC Health + Hospitals
05.2023 - Current

College Assistant

Brooklyn College
12.2015 - 04.2023

Sales Associate

Ricky’s NYC
08.2013 - 11.2013

Administrative Assistant

Metro Club Pros
04.2012 - 12.2012

Apprentice Cafeteria Worker

Board of Education
06.2011 - 09.2011

Security Guard

Various Employers
01.2011 - 01.2015

High School Diploma -

Boys And Girl High School

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