Saida Shannon
Round Rock,TX
Summary
Service-driven Body Shop Manager bringing 2 years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Auto Body Shop Manager
Spiretrack LLC
09.2021 - Current
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Supervised and managed shop operations and tasks.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Developed strong relations and partnerships with 4 vendors and insurance companies to facilitate productive business dealings.
- Used [Software] to prepare and manage annual operating budget of body shop.
- Scheduled preventive and corrective maintenance on rental equipment.
- Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Maintained employee morale and increased production 10% through employee appreciation
- Coordinated and supervised 1 shop and field service technicians and assigned tasks and work orders
Senior Correctional Officer
Texas Department Of Criminal Justice
03.2009 - 09.2021
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Received and accounted for personal possessions and determined inmate work assignments.
- Interviewed inmates to obtain information and assess needs.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Established positive working relationships and maintained boundaries with resident offenders.
- Assisted in intake and release of inmates.
- Responded to inquiries from inmates and other members of public.
- Coordinated with other law enforcement personnel to exchange information.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
- Escorted inmates to and from cells, court, hospitals, and medical appointments
- Conducted routine and emergency head counts
- Tracked inmates through head counts, visitor logs, and scheduled activities
- Completed intake paperwork, fingerprints, and searches.
Education
No Degree - Correction Administration
Correctional Academy
Gatesville TX04.2009
No Degree - Business Administration And Management/Bookkeeping
Tabou Technical Education Center
Tabou, West Africa10.2001
Skills
- Policy Development and Enforcement
- Special Promotions Planning
- Operational Improvements
- Creative Solutions
- Collision Estimating
- Manage Operations
- Regulatory Compliance
- Safety Compliance
- Operational Efficiency
- Inventory Control Processes
- Materials Planning and Logistics
Timeline
Auto Body Shop Manager
Spiretrack LLC
09.2021 - Current
Senior Correctional Officer
Texas Department Of Criminal Justice
03.2009 - 09.2021
No Degree - Correction Administration
Correctional Academy
No Degree - Business Administration And Management/Bookkeeping
Tabou Technical Education Center
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