Saida Yassin
Edmonton,AB
Summary
A dedicated professional with a proven track record in customer service, adept time management, and adept trend tracking. Skilled in efficiently troubleshooting issues and developing effective solutions. A proficient verbal and written communicator with a solid history of nurturing positive relationships and consistently surpassing goals.
Overview
7
7
years of professional experience
Work History
Care Coordinator
Lifemark
11.2023 - Current
- Conducted resident assessments adhering to current regulations and guidelines
- Enhanced patient care by developing and implementing comprehensive care plans.
- Revitalized policies and procedures, driving ongoing enhancement of resident assessments and care
- Facilitated excellence in patient care through strategic program planning and analysis
- Identified the necessity for specialized assessment activities in complex cases, efficiently managing care plans
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Utilized company software and databases to meticulously document services rendered and patient status
- Fostered meaningful client relationships to provide compassionate support and companionship
- Collaborated with interdisciplinary teams to provide comprehensive, patient-centered care.
Client Care Coordinator
Bayshore
06.2023 - 11.2023
- Monitored service delivery quality to ensure exceptional client experiences consistently.
- Initiated outbound calls for follow-ups and engaged with potential clients
- Organized records, reports, and team correspondence effectively
- Managed 30 high-priority escalations effectively, minimizing negative impact on organization''s reputation and revenue streams.
- Addressed customer complaints promptly to provide tailored solutions
- Achieved and maintained conversion ratios, meeting performance targets through exceptional customer service and sales expertise.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
Customer Service Representative
HGS (Shaw)
08.2021 - 01.2022
- Assisted customers in identifying issues and provided solutions to restore service and functionality
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Boosted departmental efficiency by promptly resolving system issues
- Managed over 50 service tickets for equipment maintenance requirements
- Configured hardware and assigned system permissions for new employees
- Responded promptly to incoming sales leads and technical support requests
- Monitored operational systems and promptly resolved any errors
- Assisted with updating technical support best practices for use by team.
- Utilized customer service software to manage interactions and track customer satisfaction.
Call Center Specialist
KGS
02.2020 - 05.2020
- Managed over 30 incoming calls, chat messages, and emails to address product concerns per day
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer requirements and directed calls to relevant departments
- Took full responsibility for customer concerns, ensuring resolutions are reached
Resolved issues by following internal database prompts and company procedures - Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed needs related to sales, service, and account matters
- Handled a large volume of inbound and outbound calls within set timeframes
- Proficiently used various computer applications while communicating with customers
- Maintained detailed records of customer interactions and transactions
- Stayed updated on new marketing campaigns to address inquiries effectively
- Analyzed call metrics to track performance and productivity
- Followed up with customers to provide information on inquiries and claim status updates.
Youth Employment Training
SCERDO
01.2017 - 04.2017
- Utilized Microsoft Word and various software tools to generate documents and communications
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Achieved surpassing goals by prioritizing tasks effectively and demonstrating strong work ethic
- Utilized coordination and planning abilities to deliver results on schedule
- Generated spreadsheets in Microsoft Excel for daily, weekly, and monthly reporting purposes
- Crafted team communications and meeting materials
- Outlined plans and communicated deadlines to ensure timely project completion
- Assisted in planning and execution of company events, resulting in increased employee engagement and satisfaction.
Youth Employment Training
SCERDO
01.2017 - 04.2017
- Utilized Microsoft Word and various software tools to produce documents and communications.
- Achieved goals by prioritizing tasks effectively and demonstrating exceptional work ethic.
- Leveraged coordination and planning skills to deliver results on schedule.
- Created Microsoft Excel spreadsheets for daily, weekly, and monthly reporting.
- Developed team communications for meetings. Established plans and communicated deadlines to ensure timely project completion.
Education
Associate of Science - Medical Administration
ABC College
Edmonton Ab03.2024
GED -
CanStem
Toronto, ON05.2020
High School Diploma -
Queen Elizabeth School
Edmonton, AB06.2015
Skills
- Claims Processing Scheduling
- Proficient in Medical
- Terminology
- Advanced Windows 10
- Knowledge
- Experienced
- Client Care
- Coordinator
- Skilled in Database Coordination
- Strong Documentation Abilities
- Expert in Customer
- Service Desktop Support Proficiency
- Exceptional Organizational Skills
- Effective Decision-Making
- Proficient in Videoconferencing Technology
References
Available upon request
Timeline
Care Coordinator
Lifemark
11.2023 - Current
Client Care Coordinator
Bayshore
06.2023 - 11.2023
Customer Service Representative
HGS (Shaw)
08.2021 - 01.2022
Call Center Specialist
KGS
02.2020 - 05.2020
Youth Employment Training
SCERDO
01.2017 - 04.2017
Youth Employment Training
SCERDO
01.2017 - 04.2017
Associate of Science - Medical Administration
ABC College
GED -
CanStem
High School Diploma -
Queen Elizabeth School
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