SAIDA E. CONE

• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
• Answered phone calls and messages for 37 physician, scheduling appointments, and handling patient inquiries.

• Maintained a safe environment within the library by enforcing behavioral guidelines and addressing potential hazards promptly.
• Evaluated the effectiveness of existing policies and procedures, making recommendations for improvement as necessary.
• Assisted students with research projects, helping them locate and utilize relevant resources effectively.
• Monitored budget allocation for material acquisitions, maximizing resource availability within financial constraints.
• Served as a positive role model for students by exhibiting strong work ethic, integrity, and professionalism at all times.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Improved student comprehension by utilizing various teaching methods and learning styles.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Participated in professional development workshops to stay current with educational best practices.

• Organized and conduct meetings, company events, conferences, presentations and training.
• Created, maintained and updated filing systems for paper and electronic documents; such as Excel, Word, PowerPoint, Tax Slayer, Crosslink, Tax Wise, Active SOR account (a secured mailbox with the IRS), and other databases.
• I have an activated PTIN, EFIN, EIN, CAF Number and the capabilities to e-file Tax Returns to the IRS and also request Tax Payers documents from the IRS with Authorization Form 8821/2484 on file.
• Updated reports, managed accounts, and generated reports for company database.
• Improved employee morale, deescalated hostile and irate customers, and maintained a professional demeanor with the public
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Used industry expertise, customer service skills and analytical nature to resolve employees/customer concerns and promote loyalty.
• Conducted interviews for new employees, contractors, and actively involved in recruitment.
• Managed daily operations and oversight of over 2,000 cliental base accounts.
• Conducted advertisement and engaged with internal and external stakeholders to increase quarterly and yearly sales goals; increased sales by 8%
• Prepared personal (1040, 1040X) and business taxes (1120, 1120S, Sch C, 990s,1065), letters, and reports
• File extensions for business and personal taxes
• Create and terminated EIN for New and Old business with IRS.
• Applied for ITIN for Tax Payers with the IRS. Also applied for 501c3 (Tax Exempt) with pay.gov

• Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
• Supervised and delegated responsibilities to over 30 Certified Officers and TEA (non certified officers) and conducted performance reviews.
• Insured safety and security for 850 civilian workers and inmates in their daily activities.
• Physical inspection of inmates, staff and visitors, also strip search inmates to prevent contraband entering.
• Oversaw Central Control for the facility. In charge of inmate's initial processing, releasing, allocated inmates, and distribute resources and personnel.
• Responded to emergency situations and provided first aid following facility guidelines.
• Resolved issues and disputes between inmates, staff, and public with professionalism and respect.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Skilled at working independently and collaboratively with others.
• Training on rules, regulations and GEO/FDLE policies.
• Field Training Officer: 20 hours per week from 04/2020 – 04/2022

*Conducted onboarding program for new hires and completed HR related items

*Provided guidance on local policies, evaluations, and Standard Operation Procedures

*Conducted final assessment to determine certification completion

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated employee performance and conducted performance improvement plans to increase efficiency and effectiveness.
• Worked with management team to implement proper division of responsibilities.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Managed over 75 customer calls per day.
• Quality assurance oversight through the entire logistics process.

• Same job description as South Bay Correctional Facility.
• Supervised Youth Offenders, Male Offenders, Female Offenders, Psych and Medical Units housing offenders.
• Investigated incidents and crimes, collected evidence, and recorded witness statements.
• Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
• Provided public safety assistance at community events to maintain safe and secure environments.
• Identified suspicious activity and conducted interviews with witnesses to build cases.
• Utilized clear communication and interpersonal skills to build relationships with citizens.
• Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
• Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
• Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.

• Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit
• Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
• Supervised up to 15 employees and performance of tasks and managed up to 425 offenders.
• Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
• Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
• Resolved issues and disputes between inmates professionally and respectfully.
• Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
• Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
• Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.