Saidah Austin
Matthews,NC
Summary
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
Matrix Absence Management Inc.
02.2025 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
Canvasser
New North Carolina Project
08.2024 - 10.2024
- Developed effective communication and interpersonal skills while canvassing door-to-door in residential areas.
- Gained experience in public speaking by addressing small groups during canvassing efforts.
- Demonstrated ability to work independently and as part of a team while completing assigned tasks.
Customer Service Representative
Niagara Machine Inc.
03.2024 - 07.2024
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Customer Care Representative
AvidXchange Inc.
09.2022 - 02.2024
- Directed the flow of incoming calls and emails, gathering essential contact information for efficient problem-solving.
- Provided outstanding professional customer service by handling inquiries from internal or external customers promptly.
- Utilized Excel for generating reports ensuring accuracy and maintaining detailed records of financial statuses on outstanding invoices.
Tutor Coordinator
Shaw University Writing Center
10.2018 - 09.2019
- Collaborated effectively with students through verbal communication skills enhancing their academic performance by identifying lagging skills.
- Updated required logs keeping student documentation accurate while establishing systems for record maintenance showcasing attention to detail.
- Responded promptly to after-hours email requests assisting students with specific questions.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
05.2022
Skills
- Efficient Resolutions
- Client Relationship Building
- Attention To Detail
- Adaptability
- Excellent Typing Skills
- Proficiency In Microsoft Office Software Products
- Customer engagement
- Multi-line phone systems
Timeline
Intake Coordinator
Matrix Absence Management Inc.
02.2025 - Current
Canvasser
New North Carolina Project
08.2024 - 10.2024
Customer Service Representative
Niagara Machine Inc.
03.2024 - 07.2024
Customer Care Representative
AvidXchange Inc.
09.2022 - 02.2024
Tutor Coordinator
Shaw University Writing Center
10.2018 - 09.2019
Bachelor of Science - Criminal Justice
North Carolina Central University
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