Saidah Brown
Miami Gardens,USA
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
5
5
years of professional experience
Work History
Hostess
Bayshore Club
09.2023 - Current
- Delivered a first-class guest experience by welcoming guests, managing reservations, and coordinating seating in a fast-paced, upscale environment.
- Communicated effectively with management, servers, and kitchen staff to support smooth service flow and optimize table turnover.
- Managed reservations and waitlists using Open-Table and Seven Rooms software to maintain smooth service flow.
- Handled special requests, VIP accommodations, and conflict resolution with professionalism and discretion.
- Supported administrative functions through accurate record-keeping, high-volume data entry, and confidential information handling.
- Trained new hosts on operational procedures, enhancing team performance and service quality.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Office Assistant
Hanan's Academy of Excellence
09.2023 - 11.2024
- Streamlined office tasks and improved filing efficiency to support daily operations and staff productivity.
- Managed confidential student records and maintained data accuracy within school systems.
- Assisted with onboarding, scheduling, and interdepartmental communication to enhance workflow and organization.
- Handled phone, email, and front desk communication to support a seamless office experience for staff and parents.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Lead Associate
Party City
09.2022 - 12.2023
- Led front-end operations, assisted team members, and ensured a positive customer experience during peak retail seasons.
- Handled POS transactions, returns, inventory support, and issue resolution with accuracy and professionalism.
- Trained new associates and upheld company standards on the sales floor.
- Trained and mentored new associates, enhancing team performance and productivity.
- Managed stock levels, optimizing product availability during peak seasons.
- Collected, arranged, and input information into database system.
Administrative Assistant / Receptionist
Salons by Bléck
09.2020 - 08.2023
- Coordinated appointments, payroll, inventory tracking, and front-desk communication to support daily operations.
- Maintained accurate electronic and physical records while protecting confidentiality.
- Enhanced workflow by improving booking processes and client communication systems.
- Served as a key point of contact between management, stylists, and clients.
- Streamlined office operations by implementing efficient scheduling and communication systems.
- Maintained accurate records of client transactions, ensuring compliance with privacy regulations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Miami Dade College
12.2025
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American Senior High School
01.2023
Skills
- Data Entry & Records Management
- Open Table
- Seven Rooms
- Multitasking & Time Management
- Scheduling & Office Organization
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Exceptional Communication
- Guest engagement
- High volume dining
- Reservation management
Timeline
Hostess
Bayshore Club
09.2023 - Current
Office Assistant
Hanan's Academy of Excellence
09.2023 - 11.2024
Lead Associate
Party City
09.2022 - 12.2023
Administrative Assistant / Receptionist
Salons by Bléck
09.2020 - 08.2023
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American Senior High School
Miami Dade College