Summary
Work History
Education
Skills
Languages
Timeline
Generic

Saida Y. Ramirez

Brownsville,Texas

Summary

I'm a person that loves to learn new stuff, get new challenges. I also seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I will describe myself as Friendly, responsible, Hardworking, and Outstanding multitasker.

Work History

Front Desk Clerk

Gonzalez Furniture
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing payment process.
  • Collected deposits, fees, and payments.
  • Used internal software to process payments, schedule payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Entered and updated sensitive customer information.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations.
  • Calculated billings and posted charges to accounts, reviewing charges with customers.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Kept accounts in balance and ran daily reports to verify totals at the end of the day.
  • Enforced policies and procedures to increase efficiency.

Customer Service Representative

Teleperformance/Hughesnet
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.

Waiter/ Hostess/ Cashier

Lins Buffet
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Baby Sitting

Self Help Work/volunteer
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Reassured children when upset providing emotional support and stability.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with homework assignments and special projects across different subjects.
  • Administered medications, following strict instructions from parents and medical labels.
  • Provided safe transportation to and from school and extracurricular activities.
  • Monitored children's play activities to verify safety.
  • Engaged with children on individual basis to build positive relationships.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Supervised children on playground to help develop physical and social skills.
  • Transported children to and from activities using personal or family vehicle.
  • Coordinated playdates and outings to meet children's physical and social needs.

Sales Clerk

Metro PCS
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Processed payments and returns with accuracy and efficiency.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Opened and closed store by balancing cash registers and receipts.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Presented, rotated and date-checked products to maintain company freshness standards.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Highschool Diploma - HealthCare/ Pharmacy Tech

Gladys Porter High School
06.2014

Skills

  • Hospitality Management
  • Multi-Line Phone Systems
  • Guest Relations
  • Attractions and Amenities Knowledgeable
  • Customer Service
  • Cash Handling
  • Payment Processing
  • Problem-Solving Skills
  • Administrative Skills
  • Listening Skills
  • Time Management
  • Licensed Driver

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Clerk

Gonzalez Furniture

Customer Service Representative

Teleperformance/Hughesnet

Waiter/ Hostess/ Cashier

Lins Buffet

Baby Sitting

Self Help Work/volunteer

Sales Clerk

Metro PCS

Highschool Diploma - HealthCare/ Pharmacy Tech

Gladys Porter High School

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Saida Y. Ramirez