Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Said Hassan Mohammadi

Kalamazoo,MI

Summary

Responsible Process Operator with excellent troubleshooting skills coupled with more than 3 years of experience. Highly effective meeting safety requirements and work operational safety compliance. Known for efficiency and above-standard work ethic.

Overview

6
6
years of professional experience

Work History

Process Operator

Pfizer
04.2022 - Current
  • Follows standard operating procedures and batch records to operate both manual and automatic chemical processing equipment in accordance with FDA regulations.
  • Taking care of duties as a qualified job task trainer by completing required training on time and training new colleagues on process steps.
  • Performing in process testing, material handling (charging and packaging),monitoring and performing chemical reactions, extractions, distillations, crystallizations, filtrations and drying.
  • Ensuring that applicable safety guidelines and policies are followed; observing that certified good manufacturing practices are followed, production SOP's are upheld and production schedules are met.
  • Using blood and other raw biologic materials associated with the processes of ATGAM.
  • Utilizing computer skills to interact with multiple complex systems.
  • Collaborating with maintenance and engineers to troubleshoot equipment and perform TPM tasks.
  • Monitoring process parameters and batch end reports for quality or equipment concerns.
  • Washing, sanitizing and cleaning facilities and equipment (tanks, pumps, centrifuges,
    scales, filters, freeze dryers, etc.)
  • Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
  • Utilized computer systems effectively to monitor processes and input critical data accurately and efficiently.
  • Maintained accurate records of production data, facilitating informed decision-making for management.
  • Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
  • Performed root cause analyses on process deviations, implementing corrective actions to prevent future occurrences.
  • Operated various types of machinery proficiently, adapting quickly to changing production requirements.
  • Assisted in troubleshooting equipment issues, minimizing disruptions to the production schedule.
  • Communicated effectively with team on technical level.

Customer Service Representative

IBA Bank
01.2020 - 01.2021
  • Provided introductory information to new customers
  • Followed up with customers to make sure they are satisfied
  • Informed customers about new products or services
  • Answered customer's questions and/or escalated queries and concerns
  • Worked with a team of CSRs and other departments to find solutions.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.

Administrative Assistant

Mashal University
01.2019 - 01.2021
  • Answered phones, greeted visitors, scheduling appointments, and maintain calendars
  • Scheduled and coordinated staff and other meetings
  • Prepared memos, emails, invoices, reports, and other correspondence
  • Created and maintain filing systems, both electronic and paper
  • Managed accounts and performed bookkeeping.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Developed strategies to streamline and improve office procedures.
  • Managed department budgets and generated financial reports for management review.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

Education

Management

Kardan University
Afghanistan
12.2021

Associates in Information Technology -

Mashal University
Afghanistan
12.2015

Skills

  • New Hire Training
  • Process Improvement
  • Math Skills
  • Technical Troubleshooting
  • Computer Skills
  • Teamwork and Communication
  • Attention to Detail
  • Strong Work Ethic
  • Machine Operation
  • Equipment Setup
  • Positive Attitude
  • Strong Problem Solver
  • Office Management
  • Database entry
  • Records Management
  • Data Management
  • Staff Management
  • Active Listening
  • Critical Thinking
  • Paperwork Processing
  • Product Knowledge
  • Team Development
  • Research
  • Account Management

Languages

Dari
Full Professional

Timeline

Process Operator

Pfizer
04.2022 - Current

Customer Service Representative

IBA Bank
01.2020 - 01.2021

Administrative Assistant

Mashal University
01.2019 - 01.2021

Management

Kardan University

Associates in Information Technology -

Mashal University

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Said Hassan Mohammadi