Saidu Kamara

• In this role I support individuals with developmental disabilities in acquiring new skills and knowledge and improving their ability to develop and maintain skills in their communities and daily activities.
• Administered medication as directed by physician.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Transported clients to and from medical appointments with safety and efficiency.

• In this role, I was responsible to sell AT&T wireless plan through a switcher offer/promotion in one of Sam's Club, BJs, Costco AT&T kiosk.
• Developed strong relationships with clients by establishing trust and understanding their unique requirements.
• Provided comprehensive product knowledge to clients, enabling them to make informed decisions.

• In this role, I was responsible to sell AT&T wireless plan through a switcher offer/promotion in one of Sam's Club, BJs, Costco AT&T kiosk.
• Developed strong relationships with clients by establishing trust and understanding their unique requirements.
• Provided comprehensive product knowledge to clients, enabling them to make informed decisions.

• I Managed the Total Fuel Card system with over 300 B2B clients, 100 B2C clients and over 5,000 Fuel Card Holders using Total Fuel card for the purpose of Fuel transactions in different Total retail outlets
• I was responsible to manage the Fuel Card Ecosystem in terms of regular system updates, maintenance and upgrades of the POS devices, crediting and managing cards, reconciliation of customer's accounts, reconciliation of service station accounts, Sales and collection etc..
• Facilitated smooth migrations during system upgrades or transitions between different platforms used for managing cards portfolios.
• Served as a liaison between card services and other departments to foster greater collaboration and support company-wide initiatives.
• Led the implementation of digital payment solutions, increasing convenience for cardholders and expanding service offerings.
• Coordinated with IT teams to ensure seamless integration of new features into existing card management systems, enhancing overall functionality.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Used customer insights to develop innovative sales strategies to increase sales.
• Trained and mentored new sales representatives.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Assisted in the development of annual budgets by providing accurate projections on revenue generation potential from card services.
• Created targeted marketing strategies that resulted in higher fuel card activation rates and usage among customers.

In this role I gained hands on experience in the following areas of IT Administration:

• IT help desk assistance in the IT department
• Data/File Management, recovery and back up on Active Directory.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Conducted periodic audits of user accounts and permissions, maintaining compliance with company policies and industry best practices as assigned.
• Assisted with software licensing management, ensuring compliance while optimizing software cost-effectiveness throughout the organization.
• Collaborated with the IT team to develop and implement a disaster recovery plan, minimizing downtime during unforeseen events.
• Coordinated with technology vendors to manage warranties/service agreements that ensured uninterrupted operations.
• Enhanced network security by implementing regular system updates and monitoring for potential vulnerabilities.
• Managed inventory of hardware equipment, ensuring timely upgrades and replacements when necessary.
• Assisted with server maintenance tasks, resulting in improved uptime and overall system reliability.
• Performed software installations and upgrades to UNIX or Windows operating systems.
• Assisted in the configuration and testing of Windows Server operating systems with roles features.
• Implemented internet and intranet applications on multiple platforms.
• Installed and configured network printers and other peripheral devices.
• Diagnosed and resolved hardware and software issues.
• Diagnosed and executed resolution for network and server issues.
• Assisted in the design and evaluation of WAN and LAN connectivity technologies.