Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saidy Guerrero

Pharr

Summary

I am a highly motivated customer service representative delivering service excellence. I am a very fast learner and easy to work with. I am excited for all the opportunities to come!

Overview

5
5
years of professional experience

Work History

Sunfire Health Rep

TaskUs
Pharr
01.2025 - 03.2025
  • Assisted clients with inquiries and provided accurate information.
  • Educated clients on health programs and available resources effectively.
  • Conducted follow-up communications to ensure client satisfaction and support needs.
  • Maintained patient confidentiality in accordance with HIPAA regulations.
  • Scheduled appointments with specialists when needed by referring patients appropriately.

Mailchimp Rep

TaskUs
Pharr
05.2024 - 01.2025
  • Managed email campaigns from creation to deployment using automation platforms such as MailChimp and HubSpot.
  • Designed, tested, and deployed automated email campaigns using MailChimp and Salesforce Marketing Cloud.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Rep

CVS Pharmacy
Pharr
08.2024 - 12.2024
  • Educated clients on health products and services available.
  • Assisted customers with product selection and usage guidance.
  • Collaborated with healthcare professionals to ensure accurate information delivery.

Travel Consultant

TaskUs
Pharr
03.2023 - 07.2023
  • Assisted clients in selecting travel packages and destinations.
  • Provided expert advice on travel itineraries and accommodations.
  • Researched travel options to meet client preferences and budgets.
  • Coordinated bookings for flights, hotels, and activities for clients.

Customer Service Representative

TaskUs
Phatt
01.2023 - 03.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.

Time Keeper

Brock Services
Beaumont
09.2020 - 12.2022
  • Recorded employee hours accurately in timekeeping system.
  • Assisted in scheduling shifts for staff members.
  • Monitored attendance to ensure compliance with company policies.
  • Communicated with team members regarding time-off requests.
  • Maintained organized records of employee time sheets.
  • Verified and processed payroll data for timely payments.

Bank Representative

First Convenience Bank
Beaumont
11.2019 - 01.2020
  • Assisted customers with account inquiries and transaction processing.
  • Explained bank products and services to enhance customer understanding.
  • Managed cash handling and balanced daily transactions accurately.
  • Resolved customer complaints by providing effective solutions and support.

Education

High School Diploma -

Mission High School
Mission
05-2012

Skills

  • Client education
  • HIPAA compliance
  • Email marketing
  • Appointment scheduling
  • Health program knowledge
  • Customer relationship management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sunfire Health Rep

TaskUs
01.2025 - 03.2025

Customer Service Rep

CVS Pharmacy
08.2024 - 12.2024

Mailchimp Rep

TaskUs
05.2024 - 01.2025

Travel Consultant

TaskUs
03.2023 - 07.2023

Customer Service Representative

TaskUs
01.2023 - 03.2023

Time Keeper

Brock Services
09.2020 - 12.2022

Bank Representative

First Convenience Bank
11.2019 - 01.2020

High School Diploma -

Mission High School

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