Saieedina Ahmed
Ozone Park,NY
Summary
Dedicated and highly organized Client Service Representative with exceptional communication, problem-solving, and multitasking abilities. Demonstrates expertise in cultivating robust client relationships and delivering superior service, consistently achieving high levels of client satisfaction and operational excellence. Proven track record in managing complex client interactions and optimizing service delivery to enhance overall client experience.
Overview
4
4
years of professional experience
Work History
Banking Client Consultant
Flagstar
11.2023 - Current
- Executed daily banking transactions, including deposits, withdrawals, and loan payments, with 100% adherence to accuracy and regulatory standards, processing an average of 150 transactions per day.
- Assisted with opening and closing procedures, including verifying cash drawers with discrepancies less than 0.5%, securing confidential documents, and ensuring adherence to security protocols, while maintaining and balancing my cash drawer with high accuracy and securing precise documentation and settlement of transactions at the end of each shift.
- Developed strong relationships with over 150+ customers and the community by delivering exemplary service, addressing inquiries promptly, resolving complex account issues, and recommending tailored financial solutions, earning a customer satisfaction rating of 90% and driving long-term business growth.
- Actively promoted and cross-sold bank products and services, including credit cards, personal loans, and savings plans, leading to a 20% increase in client engagement and consistently achieving sales targets, while collaborating with the sales team to exceed personal quotas.
- Mentored several junior consultants by sharing knowledge and best practices, and trained 4 new employees on banking procedures, compliance requirements, and customer service standards, fostering professional growth and a collaborative, efficient work environment.
Retail Sales Associate / Cashier
GARAGE
07.2021 - 05.2023
- Welcomed each customer with a warm and engaging demeanor, fostering a positive and inviting atmosphere within the store, which contributed to a consistently pleasant shopping experience.
- Assisted an average of 150 customers per workday by efficiently facilitating purchase transactions, expertly locating items, and enrolling them in store reward programs, enhancing overall customer satisfaction and loyalty.
- Enhanced customer retention and drove a 13% increase in consistent sales through delivering exceptional service and providing knowledgeable product assistance, resulting in a loyal and repeat customer base.
- Proficiently operated POS terminals and managed cash drawer balancing with high accuracy, ensuring seamless and error-free transaction processing.
- Executed credit, debit card, and cash transactions with precision, providing accurate change and minimizing the risk of customer confusion or disputes, thereby maintaining a smooth and efficient checkout process.
Cashier/Assistant
S & I Right Choice Pharmacy
01.2021 - 05.2021
- Operated the cash register more than 100 times per workday, ensuring the accurate and efficient recording of all transactions while maintaining exceptional attention to detail and adherence to operational procedures.
- Conducted thorough cash drawer audits before and after each shift, meticulously verifying the accuracy of cash and transaction records, and promptly identifying and reporting discrepancies to maintain financial integrity and accountability.
- Utilized the Point of Sale (POS) system to systematically enter orders, process payments, and issue receipts, ensuring a seamless transaction experience for customers and enhancing operational efficiency.
- Delivered exemplary customer service by addressing customer needs with politeness, friendliness, and attentiveness, fostering a positive and welcoming atmosphere and contributing to high levels of customer satisfaction.
- Proactively monitored the store environment for any suspicious activity, diligently reporting security concerns to the appropriate personnel to ensure prompt and effective action, thereby maintaining a secure and safe shopping experience for all customers.
Assistant
Tanisha Tax and Notary Services
10.2020 - 01.2021
- Collaborated closely with management to provide strategic support for various aspects of business operations, including process optimization and project coordination, contributing to enhanced operational efficiency.
- Fielded and managed an average of 50+ incoming phone calls per workday, adeptly processing requests, transferring calls, and relaying messages to appropriate personnel, ensuring timely and accurate communication across departments.
- Assisted the manager in a comprehensive range of business operations, including administrative tasks, workflow management, and process improvement initiatives, facilitating smooth and efficient daily operations.
- Managed both incoming and outgoing calls with professionalism, ensuring accurate message recording and distribution to office staff, thereby maintaining clear and effective internal communication.
- Adhered to detailed instructions from management to complete daily paperwork and execute computer data entry tasks, ensuring meticulous accuracy and adherence to procedural standards.
Education
Bachelor of Science - Community Health
York College
Jamaica, NY08.2025
Skills
- PoS systems operation
- Bilingual in Bengali and Hindi
- Check Cashing
- Customer Transactions
- Transaction processing accuracy
- Relationship Management
- Customer Support
- Outbound Calling
- Quality assurance
- Teamwork and Collaboration
- Banking Product Knowledge
- Sales and Cross-Selling
Timeline
Banking Client Consultant
Flagstar
11.2023 - Current
Retail Sales Associate / Cashier
GARAGE
07.2021 - 05.2023
Cashier/Assistant
S & I Right Choice Pharmacy
01.2021 - 05.2021
Assistant
Tanisha Tax and Notary Services
10.2020 - 01.2021
Bachelor of Science - Community Health
York College
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