Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Management Analysis
Houston Airport System
Houston, TX
01.2023 - Current
Provided technical support for troubleshooting analytics and reporting issues.
Developed and implemented data governance policies and procedures.
Utilized data visualization techniques to present and explain complex data sets.
Implemented business intelligence solutions to increase operational efficiency.
Designed and developed data pipelines to acquire, clean and process data.
Developed data mining algorithms to identify and classify patterns in data.
Provided cost-effective technical solutions.
Project Manager
Ps Light Wave
Houston, United States
01.2022 - 12.2023
Managed projects from procurement to commission.
Identified plans and resources required to meet project goals and objectives.
Planned, designed, and scheduled phases for large projects.
Developed and initiated projects, managed costs, and monitored performance.
Achieved project deadlines by coordinating with contractors to manage performance.
Met project deadlines without sacrificing build quality or workplace safety.
Monitored project performance to identify areas of improvement and make adjustments.
Manufacturing Quality Technician
Daikin Industries, Ltd
Waller, TX
12.2019 - 06.2022
Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
Reviewed financial reports and streamlined operations to increase productivity and company profits.
Performed thorough inspections of incoming materials and outgoing products.
Helped uncover and fix production problems in order to reduce overall defect rates.
Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Management Analyst
Know How, Consulting
Abu Dhabi, United Arab Emirates
07.2017 - 11.2019
Evaluated current processes to develop improvement plans.
Restructured procedures through coordination with compliance director to create and execute projects.
Produced detailed and relevant reports for use in making business decisions.
Leveraged on-site observation and personal interviews to identify team and individual strengths.
Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Gathered, documented, and modeled data to assess business trends.
Marketing Manager
Premier Care Home Medical and Health Care, LLC
Abu Dhabi, UAE
05.2015 - 06.2017
Planned new product external launch and release while managing cross-functional implementation of plan.
Communicated value and position to sales team and developed tools to support selling process.
Reversed product selling price decline through innovative approach and best practices training for field sales.
Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections.
Offered pricing and feature recommendations to management and cross-functional teams.
Dean's Associate Assistant
The American Business School of Paris
Paris, France
10.2012 - 02.2015
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Managed all calendars to strategically coordinate meetings, appointments and events.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
IT Support Specialist
The Royal Office Of Abu Dhabi
Abu Dhabi, United Arab Emirates
02.2010 - 08.2012
Developed and tested new product offerings prior to release to assist development team in bug identification
Offered new customers training to reduce frustration and improve customer satisfaction
Created help desk tickets, troubleshot, and resolved desktop issues
Answered questions and provided information to customers about new software or hardware
Coordinated with telecommunications providers to discern and address third-party outages and related impacts
Local Service Provider
Earth Link
Baghdad, Iraq
01.2008 - 12.2010
Verified client adherence to service contracts via close monitoring.
Assisted clients in finding various opportunities for success.
Worked with clients to maximize individual success.
Collected, arranged and input information into database system.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Semi-Skilled Laborer at Houston Airport System - Bush Intercontinental AirportSemi-Skilled Laborer at Houston Airport System - Bush Intercontinental Airport
Customer Service Representative III at Houston Airport System - William P. Hobby AirportCustomer Service Representative III at Houston Airport System - William P. Hobby Airport
Safety Management Systems Manager at City of Houston - Houston Airport SystemSafety Management Systems Manager at City of Houston - Houston Airport System