Saif Kabbo
The Bronx,NY
Summary
Results-driven Retail Supervisor with a proven track record in driving productivity and operational efficiency. Expertise in inventory management, customer service excellence, and team leadership. Notable achievements include enhancing team performance and delivering exceptional customer experiences through effective problem-solving and strategic communication. Committed to leveraging innovative strategies to propel organizational success.
Overview
5
5
years of professional experience
Work History
Retail Supervisor
PIQ
New York, NY
12.2023 - Current
- Directed store operations, ensuring efficient opening and closing procedures, and setting daily operational goals.
- Supervised team performance, coaching employees to meet and exceed sales and customer service benchmarks.
- Enhanced inventory management protocols, reducing stock discrepancies, and improving product availability.
- Developed staff schedules, maintaining optimal coverage to meet business demands.
- Fostered a customer-centric environment by addressing escalated concerns promptly and professionally.
Sales Associate
T-Mobile
New York, NY
01.2023 - 07.2023
- Achieved sales objectives through tailored recommendations, leveraging in-depth product knowledge to meet customer needs.
- Addressed complex technical problems, implemented hands-on solutions and ensured smooth service resolutions.
- Built long-term customer relationships by providing personalized assistance and superior support, driving repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Intern
Marketing and communication
New York, NY
10.2022 - 07.2023
- Designed impactful marketing campaigns, creating content to amplify brand presence and engagement.
- Conducted market research, analyzing trends to inform strategic decision-making.
- Collaborated with cross-departmental teams to execute promotional events, ensuring alignment with organizational goals.
- Managed social media accounts, creating engaging posts and monitoring user interactions.
Cashier/Front of House Employee
Kennedy Fried Chicken
New York, NY
06.2020 - 12.2022
- Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction, and quick resolution of concerns.
- Efficiently processed high-volume transactions, maintaining accuracy and speed during peak hours.
- Managed inventory systems efficiently.
- Balanced daily transactions on a computerized point-of-sale system.
Summer Camp Coordinator
Summer Youth Employment Program
The Bronx, NY
06.2022 - 08.2022
- Worked creatively with other staff to develop and carry out new themes and events for camp participants.
- Guided students through task completion, ensuring adherence to safety protocols during organized activities.
- Collaborated with peers and staff to streamline project workflows, fostering a culture of teamwork and efficiency.
- Delivered presentations and skill workshops, empowering participants with tools for personal and professional development.
Education
BBA - Business Economics
Lehman College
Bronx, NY06-2026
High School Diploma -
Frederick Douglass Academy III
The Bronx, NY06-2022
Skills
- Technical skills: Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook, proficient in programming languages, including Python, C, Java, and MATLAB
- Customer service: expertise in resolving issues, fostering client relationships, and delivering memorable experiences
- Leadership: Adept at team management, employee training, and maintaining high-performance standards
- Marketing and Communication: Skilled in crafting compelling messages, digital content creation, and brand strategy
- Problem-solving: Demonstrates strong analytical abilities, effectively addressing operational challenges
- Interests: financial modeling, emerging technologies, and volunteering in community development initiatives
Timeline
Retail Supervisor
PIQ
12.2023 - Current
Sales Associate
T-Mobile
01.2023 - 07.2023
Intern
Marketing and communication
10.2022 - 07.2023
Summer Camp Coordinator
Summer Youth Employment Program
06.2022 - 08.2022
Cashier/Front of House Employee
Kennedy Fried Chicken
06.2020 - 12.2022
BBA - Business Economics
Lehman College
High School Diploma -
Frederick Douglass Academy III