Saif Ali Chikalwala
Irving
Summary
Recent graduate with a Bachelor’s in Information Systems and proven experience as a cellphone repair technician specializing in Apple devices—including iPhones, MacBooks, and iPads. Seeking to leverage technical repair skills, strong troubleshooting abilities, and a solid foundation in IT systems to contribute effectively to a technology-driven organization.
Overview
4
4
years of professional experience
Work History
Cellphone Repair Technician (Apple Devices Special
Elite Cellular INC
10.2023 - Current
- Diagnosed and repaired hardware and software issues on a range of Apple devices including iPhones, MacBooks, and iPads.
- Utilized diagnostic tools and repair protocols to troubleshoot device malfunctions, ensuring timely and effective solutions.
- Maintained comprehensive records of repairs and parts usage, contributing to improved service efficiency.
- Provided excellent customer support by explaining repair processes, advising on device maintenance, and ensuring high customer satisfaction.
- Kept up-to-date with the latest developments in Apple technology and repair techniques.
E-commerce Specialist
Alie's Innovations LLC
04.2021 - 09.2023
- Managed eBay and Amazon seller accounts, overseeing product listings, descriptions, and pricing adjustments.
- Ensured accurate and compelling product information to enhance visibility and sales.
- Conducted regular market analysis to update prices and stay competitive in the marketplace.
- Monitored and maintained stock levels, coordinating with suppliers to prevent shortages.
- Handled customer inquiries, returns, and feedback management to improve ratings and overall customer satisfaction.
Education
Bachelor of Science - Information Systems
The University of Texas At Arlington
Arlington, TX05-2025
Skills
- Diagnostic software usage
- Customer database management
- Software updates
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Microsoft Office (Excel, Word, Powerpoint)
- Tableau
- Java (C)
- SQL
- Python
Timeline
Cellphone Repair Technician (Apple Devices Special
Elite Cellular INC
10.2023 - Current
E-commerce Specialist
Alie's Innovations LLC
04.2021 - 09.2023
Bachelor of Science - Information Systems
The University of Texas At Arlington
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